Misty Dols
Duluth
Summary
Proactive leader with a proven track record in operational coordination and issue resolution. Known for enhancing processes and managing teams to achieve high productivity. Ready to apply strategic oversight to support business growth and guest satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Radisson Duluth Harborview
Duluth
08.2016 - Current
- Oversaw daily operations to deliver exceptional guest experiences at hotel.
- Coordinated staff schedules across departments to enhance coverage and efficiency.
- Managed front desk operations, ensuring accurate check-in and check-out processes.
- Implemented cost control measures to ensure budget compliance throughout services.
- Resolved guest complaints promptly to uphold high satisfaction and loyalty levels.
- Executed administrative tasks including paperwork filing and document preparation.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Director of Operations
Black Bear Casino Resort
Carlton
03.2006 - 07.2016
- Directed operations and logistics for multi-million dollar business to enhance efficiency.
- Managed daily operations across multiple departments, ensuring effective staff oversight.
- Collaborated with department heads to align operational strategies with company objectives.
- Oversaw vendor relationships, negotiating contracts to uphold service quality standards.
- Resolved customer service issues promptly, achieving high customer satisfaction levels.
- Conducted performance reviews for direct reports, identifying opportunities for improvement.
- Led cross-functional teams to facilitate efficient project execution and communication.
Education
High School Diploma -
Alcona High School
Linclon Michigan05-1993
Some College (No Degree) - Applied Psychology
Grand Rapids Community College
Grand Rapids, MISkills
- Financial oversight
- Personnel scheduling
- Expense management
- Issue resolution
- Operational coordination
- Reception services
- Client relations
- Process enhancement
Timeline
Assistant General Manager
Radisson Duluth Harborview
08.2016 - Current
Director of Operations
Black Bear Casino Resort
03.2006 - 07.2016
High School Diploma -
Alcona High School
Some College (No Degree) - Applied Psychology
Grand Rapids Community College