Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Murray

Stewartville

Summary

Dynamic psychiatric technician with a proven track record at Prairie Care, skilled in crisis intervention and patient assessment. Successfully implemented behavioral management strategies, enhancing patient coping skills and reducing incidents of aggression. Known for building strong rapport with diverse populations, fostering a supportive environment for recovery and personal growth.

Overview

26
26
years of professional experience

Work History

Psychiatric Technician

Prairie Care
09.2022 - Current
  • Monitored patient behavior and reported changes to healthcare team to ensure safety and well-being.
  • Assisted in developing individualized care plans based on patients' specific needs and treatment goals.
  • Facilitated therapeutic activities, promoting engagement and improving patient coping skills.
  • Trained new staff on best practices for patient care and crisis intervention techniques.
  • Collaborated with multidisciplinary teams to evaluate treatment progress and adjust interventions as necessary.
  • Implemented behavioral management strategies to minimize disruptive behaviors among patients.
  • Conducted regular assessments of patient mental health status, documenting observations accurately in medical records.
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Reduced incidents of aggressive behavior by implementing de-escalation techniques.
  • Established trust with patients, facilitating more effective treatment and rehabilitation.

Pull Tab Seller

Stewartville American Legion
04.2019 - Current
  • Developed and maintained strong customer relationships to enhance sales opportunities.
  • Trained and mentored junior sales staff on best practices and company policies.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Recorded accurate and efficient records in customer database.

Youth Care Worker

Nexus Family Healing Gerard
09.2019 - 09.2022
  • Provided direct care and support to at-risk youth, fostering a safe environment for personal growth.
  • Developed individualized treatment plans in collaboration with multidisciplinary teams to address specific needs.
  • Implemented behavioral management techniques, enhancing coping skills and promoting positive interactions among peers.
  • Conducted regular assessments to monitor progress and adapt strategies for effective intervention outcomes.
  • Trained and mentored new staff on best practices in youth care and crisis intervention techniques.
  • Facilitated group activities that encouraged teamwork, communication, and social skills development among participants.
  • Collaborated with families to establish consistent behavioral expectations and support systems outside the facility.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Completed clear and concise documentation of youth behavior and actions.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Ensured proper medication administration for individuals under my care according to doctors'' orders.
  • Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
  • Led weekly group therapy sessions focusing on topics such as anger management, coping strategies, relationship building, and self-esteem enhancement.

Trained Medication Aide

Oakridge Drug and Alcohol Treatment Center
04.2020 - 08.2022
  • Administer medications according to established protocols and ensure patient compliance with treatment plans.
  • Monitor patients for side effects and report any adverse reactions to healthcare providers promptly.
  • Maintain accurate medication records and update patient information in electronic health systems.
  • Educate patients and families on medication usage, potential side effects, and adherence strategies.
  • Collaborate with nursing staff to develop individualized care plans tailored to patient needs.
  • Streamlined medication administration processes by organizing and restocking medication carts for maximum efficiency.
  • Reduced medication errors with vigilant monitoring of patients'' vital signs and symptoms before and after administering medications.
  • Improved patient care by accurately administering medications according to physician orders and facility protocols.

Business Associate

Pearl Ridge Dental
01.2016 - 02.2019
  • Engaged with customers to build business relationships.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Coordinated multi-line phone system, directing calls to appropriate departments efficiently.
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Maintained organized scheduling for appointments, enhancing overall office efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new staff on front desk procedures and customer service best practices.
  • Implemented process improvements for handling guest feedback to enhance satisfaction levels.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Completed data entry and filing to keep records updated for easy retrieval.

Pharmacy Technician

Mayo Clinic
09.1999 - 06.2015
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory by monitoring stock levels and organizing storage areas.
  • Processed prescription orders using pharmacy management software efficiently.
  • Educated patients on medication usage, side effects, and storage requirements.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.

Education

High School Diploma -

John Marshall High School
Rochester, MN

Skills

  • Clinical documentation
  • Developmental disabilities support
  • Incident reporting
  • De-escalation techniques
  • Behavioral management
  • Vital signs documentation
  • Suicide prevention
  • Emergency response
  • Patient assessment
  • Direct patient care
  • Mental health support
  • Patient rapport
  • Psychiatric medication administration
  • Professional boundaries
  • Activity planning
  • Recovery-oriented care
  • Facilities housekeeping
  • Crisis intervention
  • Behavior observation
  • Intake assessment
  • Behavioral support
  • HIPAA requirements
  • Inpatient treatment
  • Heartsaver CPR AED (CPR AED)
  • Clerical functions
  • Trauma-informed care
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Detail-orientated
  • Organizational skills

Timeline

Psychiatric Technician

Prairie Care
09.2022 - Current

Trained Medication Aide

Oakridge Drug and Alcohol Treatment Center
04.2020 - 08.2022

Youth Care Worker

Nexus Family Healing Gerard
09.2019 - 09.2022

Pull Tab Seller

Stewartville American Legion
04.2019 - Current

Business Associate

Pearl Ridge Dental
01.2016 - 02.2019

Pharmacy Technician

Mayo Clinic
09.1999 - 06.2015

High School Diploma -

John Marshall High School

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