Mitchell Poncelet
Rochester
Summary
Accounting major with strong background in providing exceptional customer service and maintaining high standards in any setting. Known for effective team collaboration, adaptability, and focus on achieving results. Reliable and responsive to changing needs, offering both problem-solving skills and a positive attitude that enhances overall customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outside Service Attendant
Somerby Golf and Country Club
04.2023 - 09.2024
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Efficiently managed pace of play during busy periods by monitoring course activity and providing timely assistance when necessary.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
Clothing Sales Associate
Scheels Sporting Goods
07.2022 - 03.2024
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.
Fitting Room Attendant
Scheels Sporting Goods
05.2022 - 07.2022
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
Landscape Worker
Greenacre Ponds
05.2021 - 08.2021
- Constructed and installed ponds, including excavation, lining, and drainage systems.
- Arranging and stacking rocks for natural flow.
- Cleaning the worksite and ensuring a polished look.
Education
High School Diploma -
Rochester Century High School
Rochester, MNBachelor of Science - Accounting
Iowa State University
Ames, IA05-2029
Skills
- Strong work ethic
- Initiative and Self-motivation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Sales assistance
Certification
- SIMnet White Belt Certificate in Excel
- SIMnet Purple Belt Certificate in Excel
Timeline
Outside Service Attendant
Somerby Golf and Country Club
04.2023 - 09.2024
Clothing Sales Associate
Scheels Sporting Goods
07.2022 - 03.2024
Fitting Room Attendant
Scheels Sporting Goods
05.2022 - 07.2022
Landscape Worker
Greenacre Ponds
05.2021 - 08.2021
High School Diploma -
Rochester Century High School
Bachelor of Science - Accounting
Iowa State University
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