Mitzi Heinrich
Wayzata
Summary
Experienced, skilled Quality Assurance Analyst with proven success in leading Software Testing projects for Client/Server and Web based applications. Over 20 years’ experience in Insurance, Financial, Health Care and Mortgage systems. Able to coordinate and form productive relationships with colleagues and clients at all levels; committed team player with organizational and multi-tasking attributes. Creative thinker, skilled in the research and execution of complex business needs analysis.
Overview
17
17
years of professional experience
Work History
Senior System Quality Assurance Analyst (Contractor/Employee)
Wells Fargo Home Mortgage
12.2011 - 12.2015
- Experienced, skilled Quality Assurance Analyst with proven success in leading Software Testing projects for Client/Server and Web based applications.
- Over 20 years' experience in Insurance, Financial, Health Care and Mortgage systems.
- Able to coordinate and form productive relationships with colleagues and clients at all levels; committed team player with organizational and multi-tasking attributes.
- Creative thinker, skilled in the research and execution of complex business needs analysis.
Business Analyst/Sr. Quality Assurance Analyst
United Health Group
Golden Valley
01.2007 - 12.2015
- Prepared Business Requirement documents for a number of projects and applications.
- Executed test cases, tracked test results, and created test result reports for 5 separate applications.
- Coordinated System, Regression, and User Acceptance testing.
- Created Regression test suites for multiple applications.
Lead Business and QA Analyst
Ameriprise Financial
Minneapolis
01.2010 - 01.2011
- for the migration of the existing Mail Imaging system.
- Worked closely with: Business partners, outside Vendors, other internal Technology areas, and on and off-shore resources.
- Participated as the Lead Business Systems Analyst on a pilot project to create a standardized method for requirements development and requirements management for American Express.
- These methods became company standard processes for requirements development and management.
- Coordinated/performed Integration, System, Regression and Volume testing for Client/Server and Interactive Financial web based applications.
- Developed Access database tables, forms, queries, and reports to manage system requirements, test conditions, test cases, and problem tracking.
- Successfully completed the analysis for 2 system portfolios and delivered project budget forecasts to be used to plan the funding for the final separation of Ameriprise and American Express computer systems.
- Analyzed business and system requirements for the development of test conditions, Use and Test cases for Client/Server and Interactive Financial web based applications.
- Responsible for the successful migration of Web Ex and Groove users from the American Express system to the Ameriprise system.
- Worked with the vendors, Ameriprise and American Express resources to ensure there was no user interruption at the time of the separation.
Business System Analyst/Test Lead
Ameriprise Financial American Express Financial
Minneapolis
01.1999 - 01.2006
Skills
- Capability Maturity Management (CMM)
- System Development Life Cycle
- Method 1
- Software Project Management
- HP Quality Center
- Microsoft Office Suite
- IBM Rational DOORS
Accomplishments
- Management: Project Planning and Management Off-shore and On-shore Vendor Management.
- Communication Management Project budget forecasting.
- Analysis/Design: Facilitation for Requirements gathering Rapid Application Development (RAD).
- Joint Application Development (JAD).
- Process flow diagrams using cross-functional swim lanes Data flow Diagrams.
- Web page Development Templates Data Analysis.
Affiliations
• Associate of Customer Service (ACS)
• Loma
Timeline
Senior System Quality Assurance Analyst (Contractor/Employee)
Wells Fargo Home Mortgage
12.2011 - 12.2015
Lead Business and QA Analyst
Ameriprise Financial
01.2010 - 01.2011
Business Analyst/Sr. Quality Assurance Analyst
United Health Group
01.2007 - 12.2015
Business System Analyst/Test Lead
Ameriprise Financial American Express Financial
01.1999 - 01.2006