Mohamed A Shakur
Blaine
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Housing Coordinator
Safelodgings
03.2024 - 06.2025
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 25 apartments by providing direct, hands-on support services.
Security Officer
Allied Universal Security Services
09.2021 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Direct Care Specialist
Dungarvin LLC
09.2019 - 08.2021
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules for optimal health management.
- Facilitated community integration through participation in recreational activities, fostering social connections and enhancing quality of life.
- Enhanced client well-being by providing personalized care and support in daily activities.
Security Officer
Allied Universal Security
08.2018 - 08.2019
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Client Support Specialist
Target Headquarters
08.2017 - 08.2018
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Education
Blaine High School
Blaine, MN06.2018
Ubah Medical Academy
Hopkins, MN06.2016
History
Anoka Ramsey
Coon Rapids, MN05-2027
Skills
- Fluent in Somali
- Active listening
- Task prioritization
- Case management
- Negotiation
- Social services
- Referrals and networking
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
Languages
somali
Native or Bilingual
Timeline
Housing Coordinator
Safelodgings
03.2024 - 06.2025
Security Officer
Allied Universal Security Services
09.2021 - 11.2023
Direct Care Specialist
Dungarvin LLC
09.2019 - 08.2021
Security Officer
Allied Universal Security
08.2018 - 08.2019
Client Support Specialist
Target Headquarters
08.2017 - 08.2018
Blaine High School
Ubah Medical Academy
History
Anoka Ramsey
Awards
Certificate of Completion for exemplary performance in the 2017 Genesys Works Summer Training Program
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