Delivered exceptional customer service in high-volume retail environment, facilitating seamless transactions, returns, and effective issue resolution
Operated and monitored self-checkout systems, maintaining accuracy and enhancing efficiency for a smoother customer experience
Performed cash handling and participated in end-of-day cash reconciliation
Executed Drive Up orders promptly, ensuring accuracy and maximizing customer satisfaction
Facility Operations
The Sanneh Foundation
05.2023 - 07.2024
Supported daily operations of community programs, including youth after-school initiatives
Coordinated activities, memberships, and program logistics for diverse groups
Delivered customer service to members and community participants
Assisted in organizing and distributing meals to underserved populations
Shift Manager
Dunkin' Donuts
01.2022 - 08.2023
Supervised daily store operations, including staff coordination and workflow management
Managed cash registers and performed accurate cash reconciliation
Maintained inventory levels and ensured operational efficiency in a fast-paced environment
Real Estate Wholesale
01.2021 - 01.2022
Coordinated communication between buyers and sellers during transaction processes
Assisted in contract preparation and facilitated deal progression through closing
Remote
Real Estate Bird Dog
08.2020 - 03.2021
Identified off-market real estate opportunities through research and outreach
Generated and qualified leads for potential property transactions
Remote
Education
Bachelor of Arts - Economics
University of Minnesota - Twin Cities
10-2026
Associate of Arts - Economics and Accounting
Century College
Associate of Arts - Liberal Arts Coursework
Saint Paul College
Skills
Microsoft Excel
Python
Data Analysis
Financial Analysis
Risk Identification
Market Awareness
Communication
Problem-Solving
Customer Relationship Management
Community Service
Organized and distributed meals to students and community members in need
Participated in initiatives supporting underserved populations
Languages
Somali
Arabic
French
English, Fluent
Somali, Fluent
Arabic, Conversational
French, Basic
Finance Experience And Certifications
Wells Fargo, Consumer, Small & Business Banking Simulation (Forage), Completed simulation focused on retail banking operations, customer needs analysis, and financial decision-making, Applied risk awareness and problem-solving to real-world banking scenarios
Goodwin, Early Stage Financing Certificate, Studied startup financing structures, including SAFE agreements and convertible notes, Analyzed capital raising strategies and investor risk considerations