Mohammed Tawakalna
Rochester
Summary
Responsible Stocker with excellent blocking, facing and customer service skills coupled with three years of experience. Fast worker with attention to detail and completeness. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Talented and focused individual with over three years of customer service and dealing with new guests and having the skilled communication and fast responding.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Certified Pharmacy Technician
Walmart
01.2023 - Current
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Stocking Associate
Walmart
12.2021 - 12.2022
- Stocked and filled medicines and pharmacy related products in pharmacy side to maintain organized pharmacy surrounding on sales floor and increased sales by 10% overall.
- Answered customer questions and provided detailed product information.
- Confirmed right location for products on shelves and fixed any wrong products placements.
- Maintained inventory and ordered new supplies to meet expected needs.
- Performed inventory counts and stocked merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Greeted customers and directed them to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles for more assistance.
Hotel Front Desk Receptionist
Ramada
08.2019 - 09.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification with managing over 80 guests per day.
- Collected room deposits, fees and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered phone calls and all questions guests needed.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Burnsville High School
Burnsville, MN 10.2016 - 06.2019
Skills
Performance improvement
Money handling
Safety processes and procedures
Customer Service
Computer Skills
Attention to Detail
Organized
Active Listening
Bilingual (English/Arabic)
Inventory Monitoring
Clear Communication
Medications Handling
Timeline
Certified Pharmacy Technician
Walmart
01.2023 - Current
Stocking Associate
Walmart
12.2021 - 12.2022
Hotel Front Desk Receptionist
Ramada
08.2019 - 09.2021
High School Diploma -
Burnsville High School
10.2016 - 06.2019