Molly Hanke
Waite Park
Summary
Molly Hanke is…..
A motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Brand Ambassador
Stilly Spirits
Stillwater
03.2025 - Current
- Engage with customers through tastings at events and stores
- Educate consumers on brand values and product offerings during promotions
- Develop relationships with local retailers to enhance brand visibility
- Collect customer feedback to inform product development and marketing strategies
- (Can work anywhere in MN)
Assistant Store Manager
Caribou Coffee
Sauk Rapids
08.2022 - Current
- Assist in managing daily store operations and staff schedules
- Train new team members on customer service standards and product knowledge
- Oversee inventory management and ensure product availability for customers.
- Monitor store performance metrics to identify areas for improvement and efficiency
- Oversee daily cash handling procedures, reconciling discrepancies as necessary
- Handle complaints from customers by empathetically listening, recording details and offering solutions
- Supervise a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Provide leadership support during peak business hours by motivating staff members to meet targets
Service Champion
Taco Bell
Albertville
03.2020 - 11.2020
- Delivered exceptional customer service in fast-paced restaurant environment
- Handled cash transactions and processed orders accurately
- Resolved customer complaints with empathy and professionalism
- Operated cash register accurately and efficiently while maintaining proper cash control procedures
- Collaborated with team members to ensure efficient meal preparation
- Trained new employees on operational procedures and customer interaction techniques
Barista
Target
Rogers
10.2019 - 02.2020
- Prepared high-quality beverages according to customer preferences and store standards
- Maintained cleanliness and organization of the coffee bar and dining area
- Operated espresso machines and other equipment with precision and care
- Since working at this location I have worked at 2 other locations as well in Buffalo MN and Cottage Grove MN throughout the end of 2020 to the beginning of 2022
Education
Cosmetology - Cosmetology
Model College Of Hair Design
St.Cloud, MN 06.2022 - 11.2023
Saint Michael Albertville Senior High
Albertville, MNSkills
- Sales
- Team leadership
- Problem solving
- Branding
- Photography
- Customer relations
- Upselling techniques
Timeline
Brand Ambassador
Stilly Spirits
03.2025 - Current
Assistant Store Manager
Caribou Coffee
08.2022 - Current
Cosmetology - Cosmetology
Model College Of Hair Design
06.2022 - 11.2023
Service Champion
Taco Bell
03.2020 - 11.2020
Barista
Target
10.2019 - 02.2020
Saint Michael Albertville Senior High