MOLLY KREBS
Richfield
Summary
Friendly, organized professional with extensive experience in customer-facing roles, skilled at greeting and assisting diverse groups of people, managing high-volume environments, and coordinating services efficiently. Known for maintaining professionalism under pressure, communicating clearly and, creating a welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Specialist II
Dakota County
01.2025 - Current
- Connect with clients in person, over the phone, and via email to provide support with understanding programs, navigating benefits, and offering resources to support their wellbeing.
- Maintain continual knowledge of program rules, regulations and policies to ensure accurate processing of program benefits.
- Determine initial and ongoing eligibility for health care, supplemental nutrition program and cash programs.
Human Services Representative
Hennepin County
10.2023 - 01.2025
- Communicate complex program requirements, expectations and timeframes to a diverse range of residents in writing and over the phone.
- Use a verity of intricate computer systems to determine health care eligibility for residents.
- Maintain knowledge of health care policies and procedures including immigration, asset, and income requirements for health care eligibility.
- Collaborate with co-workers to support residents in accessing waivered services, housing, financial and food support utilizing county and community resources.
- Quickly establishing rapport over the phone with residents to support with them getting questions answered about program requirements, eligibility, and verifications needed to gain or maintain eligibility for health care programs.
Social Services Specialist
Lakehouse Healthcare and Rehabilitation Center formerly Walker Methodist Health Center
03.2020 - 10.2023
- Served multiple roles including: supporting a 42 bed transitional care unit in partnership with another social worker. Supported residents as the primary social services specialist on a 22 bed delirium transitional care unit.
- Assisted with acclimating residents to the unit by participating in 72hr care conference meetings.
- Collaborated with team members, including CNA’s, nurses, spiritual care, PT, OT, ST, RD, NP’s and doctors, to ensure holistic resident care.
- Assisted residents with finding appropriate home health services and placement at assisted livings, long term care and group home in the metro area.
- Utilized Point Click Care documentation system to chart resident progress, update care plans, and communicate with team members.
Mental Health Counselor
Touchstone Mental Health
05.2016 - 03.2020
- Provided independent living skills services to a case load of 15 individuals (ages 24 – 73) diagnosed with SPMI and receiving CADI waivered services.
- Created individualized care plans that focused on achieving obtainable goals related to mental health and independent living.
- Supported clients in mental health crisis, by assessing threat to self and others, communicating with client’s team members to create a safety plan.
- Performed housing searches and partnered with landlords to find affordable and sustainable accommodations for clients.
- Assisted with organizing social activities encouraging clients to get involved in community events.
- Partnered with clients to find accessible community resources to fulfill essential needs such as food and clothing.
ILSP/DSP
Options Residential Inc., Burnsville, MN
06.2013 - 05.2016
- ILSP
- Worked at multiple sites within the company with a total of approximately 45 clients ages 21 - 68.
- Used rehabilitative models to assist clients with achieving the goal of living more independently.
- Worked one-on-one with clients to build independent living skills focused on client treatment plans.
- Communicated with client’s care team members to provide updated monthly progress reports.
- Produced treatment plans for clients to assist them with achieving goals vital to their recovery.
- Completed annual trainings on anxiety disorders, psychotropic medications & side effects, crisis response, and behavioral intervention.
- DSP (Team Lead)
- Provided direct care to clients with TBIs, chemical dependencies and mental illnesses in a residential setting.
- Implemented individual rehabilitative programs including strengthening social skills and aggression control.
- Administered medications and managed medication administration records.
- Utilized de-escalation and crisis intervention techniques such as observing non-verbal cues, define the problem, empathize, promote mobilization, and obtain commitment with assertion statements.
- Created client documents according to 245D licensing requirements.
Education
Bachelor of Arts - Psychology – Emphasis: Counseling
Bethany Lutheran College
Mankato, MN05.2013
Skills
- Customer engagement
- Cross-functional teamwork
- Attention to detail
- Organizational time strategies
- Excellent communication
- Critical thinking
- Proficient in organization techniques
- Problem-solving
Certification
- Medication Administration - Completed June 6th, 2013
- Non-Violent Crisis Intervention - Completed 18 hours of training
- Identification of behavior levels that contribute to development of crisis.
- Identification of non-verbal techniques that help to prevent unwanted behavior.
- Demonstration of personal safety to avoid injury.
Timeline
Financial Specialist II
Dakota County
01.2025 - Current
Human Services Representative
Hennepin County
10.2023 - 01.2025
Social Services Specialist
Lakehouse Healthcare and Rehabilitation Center formerly Walker Methodist Health Center
03.2020 - 10.2023
Mental Health Counselor
Touchstone Mental Health
05.2016 - 03.2020
ILSP/DSP
Options Residential Inc., Burnsville, MN
06.2013 - 05.2016
Bachelor of Arts - Psychology – Emphasis: Counseling
Bethany Lutheran College
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