Molly Pickard
Belle Plaine
Summary
Proactive professional skilled in administrative management and customer service. Achievements include implementing process improvements that elevated customer satisfaction and streamlined logistics operations. Ready to leverage expertise to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Quality Control Inspector
Anchor Glass Container
Shakopee, MN
04.2025 - Current
- Conduct thorough inspections of glass ware to ensure compliance with specifications and quality standards.
- Identify defects and potential issues, providing immediate feedback to production teams.
- Document inspection results accurately, maintaining detailed records for quality assurance purposes.
- Train new inspectors on quality control processes and safety protocols.
- Monitor production lines for quality guidelines and procedures.
- Recommended process improvements to enhance overall product quality and operational efficiency.
- Verify all inspection equipment is functioning properly, and communicate issues to corresponding departments.
- Reduce product rejection rates by collaborating with production teams to address quality issues proactively.
- Prioritize tasks continuously to meet quality needs.
Service Operations Coordinator
Demant
Eden Prairie, MN
11.2020 - 05.2022
- Received all incoming hearing diagnostic/screening equipment for repair, creating and managing service tickets and work orders accordingly.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional service.
- Communicated effectively with repair technicians to ensure efficient repairs of medical equipment.
- Implemented process improvements to enhance efficiency in daily operations.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Researched and resolved discrepancies between work orders, service tickets, accounting, and customer records in order to maintain customer satisfaction and accurate record keeping.
Surveillance Specialist
Mystic Lake Casino and Hotel
Prior Lake, MN
02.2020 - 10.2020
- Monitored surveillance footage to ensure compliance with casino regulations and security protocols.
- Analyzed irregular activities and reported incidents to management for timely intervention.
- Coordinated with law enforcement during investigations to provide necessary video evidence.
- Operated advanced surveillance systems, enhancing overall monitoring capabilities of the facility.
- Conduct reviews and observations to ensure compliance with policies, procedures, MICS, Gaming Regulations, and Title 31 requirements
Casino Audit Supervisor
Mystic Lake Casino and Hotel
Prior Lake, MN
09.2016 - 02.2020
- Led audit teams to evaluate financial compliance and operational efficiency.
- Identified process improvements that enhanced accuracy in financial reporting.
- Created, enforced, and continuously improved audit procedures and policies.
- Designed and taught Microsoft Excel courses specific to the Audit position, in order to increase accuracy, efficiency, and productivity within the department.
- Ensured adherence to internal controls, policies, and external regulations.
- Trained new audit personnel to perform duties according to regulations and established procedures.
- Communicated effectively with necessary departments to follow proper protocol.
Casino Auditor
Mystic Lake Casino and Hotel
Prior Lake, MN
05.2015 - 09.2016
- Completed gaming related audits and balanced income journals while maintaining compliance with regulations, policies, and procedures.
- Communicated effectively cross-departmentally to ensure the highest standard of accuracy and efficiency in correcting processes.
- Streamlined reporting processes, improving the accuracy and timeliness of audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Education
No Degree - Accounting And Finance
Normandale Community College
Minneapolis, MNSkills
- Process implementation
- Administrative management
- Attention to detail and accuracy
- Audit planning and execution
- Employee supervision
- Advanced Excel
- Quality processes
- Scheduling management
- Customer service and communication skills
Timeline
Quality Control Inspector
Anchor Glass Container
04.2025 - Current
Service Operations Coordinator
Demant
11.2020 - 05.2022
Surveillance Specialist
Mystic Lake Casino and Hotel
02.2020 - 10.2020
Casino Audit Supervisor
Mystic Lake Casino and Hotel
09.2016 - 02.2020
Casino Auditor
Mystic Lake Casino and Hotel
05.2015 - 09.2016
No Degree - Accounting And Finance
Normandale Community College
Gap In Employment
From 2022-2025, I was out of the work force to address personal and health matters. In doing such, I gained a new outlook on life, and a strong sense of my values and priorities. I am not only ready to reintegrate into the professional world, but am better equipped to do so. I bring with me a strong sense of how to mediate conflict, how to stay calm in stressful situations, and an understanding of how I learn and function that renders my work ethic unmatched.