I am a dedicated healthcare leader with a focus on supporting providers and clinical teams in a multi-specialty environment to enhance patient care within our community. My proactive approach, commitment to improving clinical processes, and ambition to expand services position me well to contribute effectively as a Specialty Clinic Manager, fostering growth and transformation in healthcare.
Overview
13
13
years of professional experience
Work History
Clinical Services Supervisor
Allina Health Buffalo Specialty Clinic
09.2020 - Current
Leads and supports more than 18 different specialties in the ambulatory setting
Supervises and understands the scope of practice of patient care delivery by staff, including CMAs, LPNs
RNs, Athletic Trainers, Provider Coordinators
Leads Daily Huddles to ensure business, clinical and physician teams have the tools and resources required for patient care and to accomplish clinical objectives
Maintains a strong commitment to quality, safety and patient experience by emphasizing High Reliability Organization (HRO) principles
Hires, manages, leads and engages staff to effectively drive performance to support patient care and clinical objectives
(Employee satisfaction scores were 80% in 2023, with 9 out of 9 categories above U.S
Healthcare norm)
Ensures effective orientation processes and clinical training to enable staff to operate at the top of their licensure or certification for optimal clinical outcomes
Collaborates with site leadership and clinical service lines to: build and implement new strategic initiatives, onboard new providers and expand services, which have included, orthopedics, allergy, dermatology, physical medicine and rehabilitation, gastroenterology, urology, and Minnesota perinatology, open a new facility, specializing in sleep medicine
Collaborates with Supply Chain Management to ensure compliance with the clinical operations budget
Builds and retains engaged staff by utilizing employee engagement data, tools and methods
Supports and manages staff volumes based on service line metrics
Partners with site leadership to develop, implement and evaluate patient care delivery and clinical outcomes by utilizing process improvement methodologies
Utilizes patient experience and feedback to inform improvements and immediate recovery as needed
Ensures compliance with regulatory and safety requirements, integrity and confidentiality of patient information and data, and maintains a safe environment for staff and patients
Partners with the emergency preparedness & safety lead to conduct or observe drills, evaluate staff preparedness and proactively address gaps
Clinical Development Coordinator (CDC) - Clinical Services Supervisor
Allina Health Annandale and Cokato Clinics
02.2017 - 09.2020
Support, educate and recognize clinical staff in all areas of their day-to-day work
Work in collaboration with CDCs to help implement Clinical Skills Days
Guide the implementation and sustainment of new and existing workflows for clinical staff
Led the Clinical Procedures Workgroup – creating standard work documents/job aids
Transitioned to a supervisory position overseeing clinical staff, which includes 12 LPNs and CMAs, at two primary care clinics
Serve as Safety Officer for the Clinics
Build and manage day to day clinic schedules, monitor staffing ratios utilizing staffing dashboard
Utilize a strong focus on Quality measures – implemented new processes with clinical staff to better support this work
Assist Primary Care RN with Post Hospital Calls, FCM, Proactive Outreach, Triage, and Nurse Visits
Collaborate with Clinic Manager on Clinical Operations and proactively work to improve functions of the clinic
Registered Nurse
Allina Health New Graduate Residency Program & Allina Health Clinic Buffalo
07.2015 - 02.2017
Rotated throughout Allina clinics while gaining experience in triage, refilling medications, patient teaching, nurse only visits, IV therapies and spending time in specialty clinic areas
Participated in multiple academy days focusing on leadership qualities which included, change management, coaching, conflict resolution, leading people, and team engagement
Acted as a resource for all clinical assistants, triaging, care management, patient education, with a primary focus on clinic quality measures
Involved in and lead multiple workgroups focusing on implementation of the RN role within Allina Clinics (A3 Panel Management, A3 Post Hospital Follow Up/Proactive Outreach, and Transformative Nursing Trainer)
Safety Officer/Emergency Preparedness Coordinator
Member of the Whole Person Care Committee with the Buffalo Hospital
Served as Be the Change Committee member
Volunteered for the Buffalo Hospital Foundation Committee
Licensed Practical Nurse
Allina Health Clinic of St. Michael and Buffalo
06.2013 - 07.2015
Worked with a Family Practice provider while providing patient care support
Administered therapies, patient phone calls, and rooming of patients
Nursing Assistant
Allina Health Buffalo Hospital
11.2011 - 06.2013
Responsible for the care of all patients in the medical/surgical unit:
Assisted with daily cares, vital signs, ambulating, transferring, and working closely with a nurse to ensure patients received exceptional care
Education
Masters in Healthcare Administration -
The College of St. Scholastica’s MHA Program
12.2025
BSN Degree -
The College of St. Scholastica’s BSN Program
05.2018
Registered Nurse -
North Hennepin Community and Technical College
05.2015
Licensed Practical Nurse -
Northland Community and Technical College
05.2012
Skills
Leadership
Clinical Operations Management
Quality & Process Improvement
Staff Training & Development
Licensures & Certifications
Certified Nursing Assistant
Home Health Aide
Basic Life Support
Licensed Practical Nurse
Registered Nurse
Continued Education
Transformative Nursing Training Program with Allina, 12/01/15
Career Advancement and Leadership Skills for Women in Healthcare through Harvard Medical School, 11/01/17
Timeline
Clinical Services Supervisor
Allina Health Buffalo Specialty Clinic
09.2020 - Current
Clinical Development Coordinator (CDC) - Clinical Services Supervisor
Allina Health Annandale and Cokato Clinics
02.2017 - 09.2020
Registered Nurse
Allina Health New Graduate Residency Program & Allina Health Clinic Buffalo
07.2015 - 02.2017
Licensed Practical Nurse
Allina Health Clinic of St. Michael and Buffalo
06.2013 - 07.2015
Nursing Assistant
Allina Health Buffalo Hospital
11.2011 - 06.2013
Registered Nurse -
North Hennepin Community and Technical College
Licensed Practical Nurse -
Northland Community and Technical College
Masters in Healthcare Administration -
The College of St. Scholastica’s MHA Program
BSN Degree -
The College of St. Scholastica’s BSN Program
Similar Profiles
Christin PedersenChristin Pedersen
CT/MR Multi Modality Radiology Technologist at Allina Health- Buffalo HospitalCT/MR Multi Modality Radiology Technologist at Allina Health- Buffalo Hospital