Molly Wolf
Savage
Summary
With a proven track record at Twin Cities Orthopedics, I excel in patient care coordination and healthcare documentation, enhancing patient satisfaction through meticulous attention to detail and robust organizational skills. My expertise in HIPAA compliance and dedication to improving healthcare operations have significantly contributed to streamlining patient experiences, achieving a notable increase in efficiency and patient trust.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Twin Cities Orthopedics
02.2023 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
Nursing Station Tech
Fairview
09.2014 - 02.2023
- Delivered high-quality care to [Type] patients in hospital facility.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Helped with surgery scheduling and OR turnover
- Worked along side charge nurse to facilitate smooth transition of surgical cases.
- Picked supplies and instruments for surgical cases.
- Set up rooms for surgical cases.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Nursing Assistant
St Gertrudes
10.2011 - 10.2012
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Medical Assistant
Allina
07.2008 - 08.2011
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
Education
Associate of Science - Medical Assistant
Argosy
Eagan 07-2008
Skills
- Healthcare documentation
- Medical record requests
- Organizational standards
- Administrative supervision
- HIPAA protocol adherence
- Database coordination
- HIPAA compliance
- Case management
- Billing statement processing
- Healthcare operations
- Clinical practice operations
- Cross-functional teamwork
- Filing and recordkeeping
- Healthcare system navigation
- Medical instrument sterilization
- Medical terminology
- Organizational skills
- Meeting preparation
- Patient outreach and Follow-up
- Office administration
- Scheduling
- Creative problem solving
- Patient satisfaction
- Patient confidentiality
- Patient care
- Appointment scheduling
- New hire training
- Patient registration
- Patient care coordination
- Documentation
- Insurance verification
- Attention to detail
- Healthcare
Timeline
Patient Care Coordinator
Twin Cities Orthopedics
02.2023 - Current
Nursing Station Tech
Fairview
09.2014 - 02.2023
Nursing Assistant
St Gertrudes
10.2011 - 10.2012
Medical Assistant
Allina
07.2008 - 08.2011
Associate of Science - Medical Assistant
Argosy
Similar Profiles
Andrea SandmonAndrea Sandmon
Radiologic Technologist at Twin Cities OrthopedicsRadiologic Technologist at Twin Cities Orthopedics
David Alexander DeanDavid Alexander Dean
Physician Assistant, Orthopedic Surgical Float at Twin Cities OrthopedicsPhysician Assistant, Orthopedic Surgical Float at Twin Cities Orthopedics
JESSE GERMAINJESSE GERMAIN
Clinic Care Coordinator at Twin Cities OrthopedicsClinic Care Coordinator at Twin Cities Orthopedics