Molly Wolf
Prior Lake
Summary
Detail-oriented Patient Care Coordinator with strong skills in patient scheduling, care coordination, and electronic health records. Committed to enhancing patient experiences and ensuring seamless communication among healthcare teams.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Twin Cities Orthopedics
Edina
02.2023 - Current
- Coordinated patient appointments and managed schedules efficiently.
- Assisted patients with registration and intake processes.
- Communicated with healthcare providers about patient needs and concerns.
- Maintained accurate patient records using electronic health systems.
- Provided information on treatment options and procedures to patients.
- Facilitated follow-up care and ensured continuity of services for patients.
- Collaborated with medical staff to enhance patient care processes.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Health Unit Coordinator
Fairview Ridges Hospital
Burnsville
09.2014 - 02.2023
- Coordinated patient admissions and discharges efficiently for smooth operations.
- Managed electronic health records to ensure data accuracy and accessibility.
- Scheduled appointments and tests for patients, optimizing provider availability.
- Communicated effectively with healthcare teams to enhance patient care processes.
- Maintained inventory of medical supplies, ensuring readiness for daily needs.
- Assisted in patient communication, addressing inquiries and providing information.
- Supported staff with administrative tasks, contributing to overall unit efficiency.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Provided administrative support to nursing staff as needed.
- Received requests for medical records from outside agencies or individuals.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Greeted visitors and directed them to the proper area of the office.
- Prepared new patient files by entering demographic information into a computer system.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
Certified Nursing Assistant
St Gertrudes
Shakopee
10.2012 - 09.2013
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided emotional support to patients and families during difficult times.
- Maintained clean and safe patient environments in accordance with health standards.
- Documented patient care information accurately and promptly using electronic records.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Transported patients safely within the facility for tests or appointments.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
Medical Assistant
Allina
Chaska
07.2008 - 08.2011
- Assisted healthcare providers in patient examinations and treatments.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
- Prepared examination rooms and ensured proper supplies were available.
- Collected patient vitals and documented medical histories accurately.
- Handled insurance verifications and processed billing information efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
Education
Associate of Applied Science - Medical Assistant
Argosy University
Eagan, MN06-2008
Skills
- Patient scheduling
- Electronic health records
- Care coordination
- Health information management
- Team collaboration
- Customer service
- Healthcare compliance
- Data accuracy
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Patient flow management
- Medical data collection
- Appointment scheduling
- Healthcare
- Patient records management
- Patient documentation
- Medical terminology
- Patient registration
Timeline
Patient Care Coordinator
Twin Cities Orthopedics
02.2023 - Current
Health Unit Coordinator
Fairview Ridges Hospital
09.2014 - 02.2023
Certified Nursing Assistant
St Gertrudes
10.2012 - 09.2013
Medical Assistant
Allina
07.2008 - 08.2011
Associate of Applied Science - Medical Assistant
Argosy University