Mona Heitzig
Plymouth,MN
Summary
Experienced professional with over 30 years of customer service experience, both over the phone and in person. Known for being a skilled problem solver in diverse settings. Proficient in clerical tasks, document processing, and Microsoft Word, Excel, and Outlook. Demonstrated ability to lead and coordinate staff, with a strong dedication to team success.
Overview
27
27
years of professional experience
Work History
Substitute Teacher
Osseo Area Schools ISD 279
01.2015 - Current
- Adaptable and resourceful substitute teacher with a strong commitment to fostering a positive and productive learning environment.
- Implement effective classroom management strategies to maintain a productive learning environment.
- Enhance classroom learning environment through the use of innovative tools and resources.
- Elevated student performance by implementing creative teaching strategies and differentiated instruction techniques.
Lead Building Supervisor
Osseo Area Schools ISD 279
04.2023 - Current
- Review facility permits to determine authorized users, building access points and setup requirements.
- Schedule building supervisor staff and resolve scheduling conflicts.
- Control access to facility during use.
- Monitor building activity.
- Greet guests and provide directions and information as required.
- Train new building supervisors.
Lead Mentor Homework Help
Hennepin County Public Library
01.2005 - 01.2018
- Provided safe and welcoming environment for students seeking tutoring services
- Worked with volunteer staff to provide educational services to students
- Interacted with parents regarding student tutoring needs
- Communicated with lead librarian about Homework Help program activities
- Attended trainings and meetings as required
- Tracked student attendance and provided reports to program manager.
Claims Customer Service Representative
Ameriprise Financial
01.1999 - 01.2004
- Analyzed annuity death claim documentation for accuracy, identifying discrepancies and recommending resolution.
- Ensured customer satisfaction by providing timely and accurate information on claim status and resolution.
- Disbursed claim funds according to policy and beneficiary designation.
- Verified tax withholding from claim disbursement.
Education
Bachelor of Arts - International Relations
University of Minnesota
Minneapolis, MNAssociate of Arts - Paralegal Studies
North Hennepin Community College
Brooklyn Park, MNSkills
- Data entry proficiency
- Compliance awareness
- Call management
- Customer education
Timeline
Lead Building Supervisor
Osseo Area Schools ISD 279
04.2023 - Current
Substitute Teacher
Osseo Area Schools ISD 279
01.2015 - Current
Lead Mentor Homework Help
Hennepin County Public Library
01.2005 - 01.2018
Claims Customer Service Representative
Ameriprise Financial
01.1999 - 01.2004
Bachelor of Arts - International Relations
University of Minnesota
Associate of Arts - Paralegal Studies
North Hennepin Community College
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