Monica Baker
Janesville
Summary
Dynamic operations leader with a proven track record at the Minnesota Sex Offender Program, excelling in operational planning and conflict resolution. Successfully enhanced security measures, fostering a safe environment while promoting client engagement in treatment. Adept at multitasking and staff supervision, driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Assistant Operations Supervisor
Minnesota Sex Offender Program
09.2024 - Current
- Streamlined operations by implementing efficient workflow processes and procedures.
- Implemented policies and standard operating procedures for continuous improvement.
- Provided exceptional support to employees, resolving issues quickly to minimize downtime.
- Led departmental strategy, innovation and continuous improvement while embracing change.
- Conducted team meetings to share information.
- Provides immediate supervision to Security Counselors and Security Counselor Leads.
- Primarily assist in the overall operations of residential units.
- Promote client participation in the treatment program.
Security Counselor
Minnesota Sex Offender Program
02.2011 - 09.2024
- Contributed to the ongoing improvement of security measures by participating in periodic audits, assessments, and reviews.
- Maintained accurate records of security-related incidents, allowing for informed decision-making on future preventative measures.
- Safeguarded sensitive information by adhering to strict confidentiality rules regarding personal data handling and storage practices.
- Provided a secure environment for staff and visitors by enforcing company policies and procedures related to security protocols.
- Provided security in a therapeutic environment.
- Assisted clients in meeting treatment goals.
- Demonstrated ability to communicate effectively with a diverse clientele.
- Provided therapeutic care in a courteous, empathetic, and respectful manner.
Education
No Degree - Nursing
South Central Community College
Mankato, MNHigh School Diploma -
Underwood High School
Underwood, MN05-2002
Skills
- Operational planning
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Computer skills
- Self motivation
- Conflict resolution
- Operations management
- Incident reporting
- Task delegation
- Staff supervision
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Global Positioning System (GPS) trained. Can effectively track, audit, and manage clients that are equipped with a GPS monitoring system.
- Trained facility auditor. Can effectively audit everyday facility functions and provide positive solutions to areas that need additional improvement.
Languages
English
Native or Bilingual
Timeline
Assistant Operations Supervisor
Minnesota Sex Offender Program
09.2024 - Current
Security Counselor
Minnesota Sex Offender Program
02.2011 - 09.2024
No Degree - Nursing
South Central Community College
High School Diploma -
Underwood High School
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