Monica Loos
Paynesville
Summary
Knowledgeable Relationship Banker with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally. With broad knowledge in different fields of work, I can adapt to almost any professional working environment and learn with an eager attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Banker
Kensington Bank
04.2024 - 12.2025
- Cultivated strong customer relationships through proactive communication and personalized banking solutions.
- Executed daily transactions accurately while ensuring compliance with bank policies and regulations.
- Assisted clients in understanding product offerings, enhancing overall customer satisfaction and retention.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Custodian
MSUM
01.2023 - 12.2023
- Ensured cleanliness and sanitation of classrooms, restrooms, and common areas.
- Operated cleaning equipment such as floor scrubbers and vacuum cleaners.
- Maintained inventory of cleaning supplies to support operational needs.
- Collaborated with team members to complete daily cleaning tasks effectively.
House Cleaner
Crystal Clean
05.2022 - 08.2022
- Performed detailed cleaning tasks in residential and commercial properties to ensure high standards of cleanliness.
- Utilized industry-standard cleaning products along with portable equipment to clean residential and commercial buildings.
- Developed efficient cleaning schedules that minimized downtime and maximized productivity across various sites.
Homemaker Aide
Rice Care Center
02.2022 - 04.2022
- Prepared and provided nutritious meals for the residents
- Measured and recorded food and liquid intake, reporting changes to medical or nursing staff.
- Cleaned and sanitized the kitchen to eliminate germs and provide a safe environment to cook food.
Cook/Server
Games Lake County Park
04.2017 - 09.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and drinks to optimize the customers experience along with sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, sanitizing the kitchen, and sanitizing our rentable cabins.
- Served food and beverages to customers in a timely fashion.
- Maintained accuracy while handling payments and giving change.
Education
No Degree - Biology/Business
Minnesota State University Moorhead
Moorhead, MN12-2023
High School Diploma -
New London Spicer High School
New London, MN05-2022
Skills
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Quality Control
- Exceptional time management
- Money handling
- Teller support
- Account closings
- Account audits
- Computer skills
- Teamwork and collaboration
- Active listening
Certification
- EMS Certification. Training - 08/2021-05/2022
Timeline
Relationship Banker
Kensington Bank
04.2024 - 12.2025
Custodian
MSUM
01.2023 - 12.2023
House Cleaner
Crystal Clean
05.2022 - 08.2022
Homemaker Aide
Rice Care Center
02.2022 - 04.2022
Cook/Server
Games Lake County Park
04.2017 - 09.2020
No Degree - Biology/Business
Minnesota State University Moorhead
High School Diploma -
New London Spicer High School