Moona Duale
Lakeville
Summary
Knowledgeable working people with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager- ICM/RCA
Lutheran Social Services of MN-METRO
03.2021 - Current
- Assist clients in finding affordable housing.
- Help clients apply for benefits and approve cash benefits.
- Scheduling doctors’ appointments for clients.
- Assist clients by filling out emergency assistant applications.
- Provide various resources to help clients.
- Providing long-term comprehensive care to individuals with severe mental health that does not require immediate hospitalization
- Approve cash benefits for refugees who are in the USA within their first 12 months.
- Making sure that clients are participating in job activities and actively looking for jobs.
Aba therapist
FRASER
01.2020 - 01.2021
- I worked with children with a variety of diagnoses to prevent and/or decrease the behavioral challenges they face.
- I plan activities that are designed to help improve their social skills mentally and physically
- I also provided lots of emotional support to special need parents.
Lead
Yassin Home Inc
01.2017 - 01.2020
- Train employees.
- Check and clear documented progress notes.
- Schedule doctor appointments.
- Schedule transportation.
- Administer medication.
- Plan fun activities with clients.
Customer Service Associate
Target
07.2006 - 10.2013
- Provide excellent customer service
- Restock products on shelves to ensure availability
- Cashier service
- Sales floor team members- duties include greeting customers, answering their questions and help them find items they look for
- Maintain clean and organized sales floor
Education
High School Diploma -
Roosevelt High School
Minneapolis, MN06-2008
No Degree -
MCTC
Minneapolis09-2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Accomplishments
- Served new comers and making sure to fulfill their needs.
- achieved many goals helping my elderly and special need clients by getting benefits that they eligible for, such as SSI, PCA/Waiver, MFIP, RCA, etc.
Certification
- Certified RCA, Lutheran Social Service - 2024
- MNSure navigator, Lutheran Social Service- 2025
Languages
English/Somali
Timeline
Case Manager- ICM/RCA
Lutheran Social Services of MN-METRO
03.2021 - Current
Aba therapist
FRASER
01.2020 - 01.2021
Lead
Yassin Home Inc
01.2017 - 01.2020
Customer Service Associate
Target
07.2006 - 10.2013
High School Diploma -
Roosevelt High School
No Degree -
MCTC
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