Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Dawson

Lakeville

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive atmosphere and ensure guest satisfaction.

Overview

4
4
years of professional experience

Work History

Resident Assistant

Presbyterian Homes
08.2023 - Current
  • Assisted residents with daily needs, fostering a supportive living environment.
  • Organized and facilitated community-building activities to enhance resident engagement.
  • Enforced residence hall policies, promoting safety and adherence to guidelines.
  • Communicated effectively with diverse student populations, addressing concerns promptly.

Server

Texas Roadhouse
09.2023 - 01.2024
  • Provided exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed table assignments efficiently to optimize seating and minimize wait times.
  • Collaborated with kitchen staff to ensure accurate order delivery and presentation.
  • Trained new team members on menu knowledge and service standards.

Flight Attendant

Sun Country Airlines
01.2023 - 08.2023
  • Delivered exceptional in-flight service to enhance passenger satisfaction and comfort.
  • Ensured compliance with safety regulations during boarding, in-flight, and deplaning procedures.
  • Assisted passengers with special needs, demonstrating adaptability and customer-focused service.
  • Conducted pre-flight safety checks to guarantee equipment functionality and readiness.

Direct Support Professional

Merrick Inc.
08.2021 - 01.2023
  • Assisted individuals with daily living activities, promoting independence and personal growth.
  • Developed and implemented tailored care plans to meet unique client needs and preferences.
  • Facilitated communication between clients, families, and healthcare professionals to ensure cohesive support.
  • Monitored client progress regularly, adjusting strategies to enhance well-being and quality of life.

Server

Seven Steakhouse and Sushi
05.2022 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Associate of Arts -

Normandale Community College
Minneapolis, MN

Bachelor of Arts - Psychology

University of Minnesota
Minneapolis, MN
05-2027

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • CPR certified
  • Guest engagement
  • Cash handling
  • Exceptional customer service
  • Strong work ethic
  • Memory retention
  • First aid
  • Attention to detail
  • Customer service
  • Public speaking
  • Problem-solving
  • Calm under pressure

Timeline

Server

Texas Roadhouse
09.2023 - 01.2024

Resident Assistant

Presbyterian Homes
08.2023 - Current

Flight Attendant

Sun Country Airlines
01.2023 - 08.2023

Server

Seven Steakhouse and Sushi
05.2022 - 08.2022

Direct Support Professional

Merrick Inc.
08.2021 - 01.2023

Associate of Arts -

Normandale Community College

Bachelor of Arts - Psychology

University of Minnesota

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Morgan Dawson