Morgan Gropel
Mankato
Summary
Friendly retail worker with proven track record in customer service. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, adaptability, efficiency and supportive work environment.
Skilled in crafting high-quality beverages and providing exceptional customer service. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Team Member
Hy Vee
05.2024 - 06.2025
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Operated cash register, processing transactions accurately and swiftly.
- Prepared and served high-quality coffee beverages following standardized recipes.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Coffee Barista
Dunkin
01.2024 - 05.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of coffee bar area, ensuring compliance with health standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Coffee Barista
Starbucks
07.2023 - 12.2023
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained cleanliness and organization of coffee bar area, ensuring compliance with health standards.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Maintained regular and consistent attendance and punctuality.
Gymnastics Teacher
K and G Gymnastics
12.2021 - 07.2023
- Implemented engaging gymnastics lesson plans for diverse skill levels.
- Instructed students on proper techniques to enhance performance and safety in gymnastics routines.
- Monitored student progress, providing constructive feedback to improve skills and confidence.
Education
Mankato East High School
MankatoSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Following instructions
- Cleaning
- Flexible schedule
Timeline
Team Member
Hy Vee
05.2024 - 06.2025
Coffee Barista
Dunkin
01.2024 - 05.2024
Coffee Barista
Starbucks
07.2023 - 12.2023
Gymnastics Teacher
K and G Gymnastics
12.2021 - 07.2023
Mankato East High School
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