Morgan Schrader
Saint Paul
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level paralegal position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service team member
The Home Depot
02.2024 - Current
- Build trusting relationships with customers to better understand and meet the needs of the customers
- Collaborate with colleagues to deliver quality customer experience
- Handled customer inquiries, payments on cards and orders
- Documented, researched solutions to help resolve customer service issues
Intern
Homeline
09.2024 - 12.2024
- Responded to inquiries from individuals who contacted the tenancy help hotline.
- Assisted callers in gathering preliminary information related to complex tenancy issues.
- Explained legal rights to clients under the supervision of an attorney.
- Guided clients step-by-step on how to complete court forms for tenancy-related matters.
- Instructed clients on the necessary actions required to initiate legal proceedings in tenant disputes.
- Researched the statutes on tenant rights and how specific statutes would apply to individuals contacting the helpline
Customer Service team member
Fleet Farm
03.2020 - 03.2024
- Connect with customers to make their experience better
- Helping open and close the store by opening and closing all the tills
- Assisting in monitoring the front end operations and cashiers
Daycare Assistant Teacher
Adventure Zone
11.2018 - 03.2020
- Planned and guided creative and engaging activities
- Supervised children and redirected inappropriate behavior
Education
Bachelor of Arts - Legal Studies, History
Hamline University
St. Paul, MN03.2025
High School Diploma -
Becker High School
Becker, MN05.2021
Skills
- Leadership experience
- Strong communication skills
- People skills
- Flexibility
- Customer service
- Legal research
- Telephone etiquette
Awards
- Academic scholarship
- Dean's list four times
Timeline
Intern
Homeline
09.2024 - 12.2024
Customer Service team member
The Home Depot
02.2024 - Current
Customer Service team member
Fleet Farm
03.2020 - 03.2024
Daycare Assistant Teacher
Adventure Zone
11.2018 - 03.2020
Bachelor of Arts - Legal Studies, History
Hamline University
High School Diploma -
Becker High School
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