Muhyadin Ahmed
Minneapolis
Summary
Skilled IT Support Specialist with expertise in troubleshooting hardware and software issues across Windows, MacOS, and Chrome OS systems. Proficient in ServiceNow ticket management, Active Directory administration, hardware repairs, and maintaining software updates and security protocols. Focused on delivering prompt, high-quality support and improving system performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Medtronic
05.2023 - Current
- Provided technical support for Windows, MacOS, and Chrome OS systems, resolving technical issues and documenting steps in ServiceNow
- Managed tickets, ensuring timely resolutions and delivering reports on recurring user issues to improve system performance
- Collaborated with internal teams and external vendors to address system challenges and streamline processes
Bank Teller Intern
Spire Credit Union
07.2021 - 02.2022
- Organized and systematically filed 200+ daily customer transaction receipts to ensure efficient documentation
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Science - Management Information Systems (MIS)
Metro State University
St. Paul, MN12-2025
Skills
- Support for Windows, MacOS, and Chrome OS systems
- ServiceNow ticket management
- Hardware and software troubleshooting and resolution
- Active Directory user management
- Hardware repairs and configuration
- Customer service expert
Certification
- Information Technology Certificate, Milestone Community Development & North Central University, 01/23
- Data Analytics Certificate, Milestone Community Development & North Central University, 01/23
Timeline
IT Support Specialist
Medtronic
05.2023 - Current
Bank Teller Intern
Spire Credit Union
07.2021 - 02.2022
- Information Technology Certificate, Milestone Community Development & North Central University, 01/23
- Data Analytics Certificate, Milestone Community Development & North Central University, 01/23
Bachelor of Science - Management Information Systems (MIS)
Metro State University
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