Mustefa Anota
Minneapolis
Summary
Results-oriented Senior Branch Operations Support Officer with expertise in operational reporting, risk assessment, and compliance auditing. Focused on process improvement and workflow efficiency, enhancing team collaboration to ensure compliance with banking regulations. Demonstrates strong skills in staff training and operational optimization, contributing to organizational success through effective collaboration and attention to detail.
Overview
7
7
years of professional experience
Work History
Senior Branches operation Support Officer
Cooperative Bank Of Oromia
Addis ababa
12.2022 - 11.2024
- Coordinated daily operations to enhance workflow efficiency.
- Managed communication between departments to streamline processes.
- Assisted in training new staff on operational procedures and tools.
- Developed and maintained operational reports for team review.
- Monitored inventory levels and coordinated supply orders effectively.
Internal Auditor II
Cooperative Bank Of Oromia
Addis Ababa
03.2021 - 12.2022
- Conducted internal audits to assess compliance with banking regulations and policies.
- Collaborated with departments to identify and mitigate operational risks effectively.
- Prepared detailed audit reports highlighting findings and recommendations for management.
Internal Auditor I
Cooperative Bank Of Oromia
Addis Ababa
03.2020 - 03.2021
- Conducted internal audits to verify compliance with banking regulations, identifying areas for improvement.
- Reviewed daily transactions and verified the accuracy of the posted transactions at branch level.
- Drafted comprehensive audit reports detailing findings and recommended actions for management.
- Filed reports accurately and on time, ensuring adherence to applicable laws and regulations.
Customer Service Officer
Cooperative Bank Of Oromia
Addis Ababa
12.2017 - 03.2020
- Addressed customer issues promptly, leading to higher satisfaction and retention rates.
- Supported customers with account inquiries and transactions, ensuring accurate information and prompt service.
- Guided customers on bank products and services, enhancing their understanding and optimizing their choices.
- Established trustful relationships with customers through effective communication skills.
- Provided customer service in a courteous and professional manner.
- Collaborated with team members to enhance service delivery and efficiency.
- Maintained accurate records of customer interactions and transactions digitally.
- Managed daily cash handling and balanced cash drawers consistently.
Education
Bachelor of Arts - Accounting
Rift Valley University
Ethiopia07-2017
Skills
- Operational reporting
- Compliance auditing
- Risk assessment
- Compliance monitoring
- Risk mitigation
- Process improvement
- Operational efficiency
- Customer relationship management
- Staff training
- Time management
- Team collaboration
- Teamwork and collaboration
- Adaptability
- Attention to detail
Languages
English
Professional
Afan Oromo
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Senior Branches operation Support Officer
Cooperative Bank Of Oromia
12.2022 - 11.2024
Internal Auditor II
Cooperative Bank Of Oromia
03.2021 - 12.2022
Internal Auditor I
Cooperative Bank Of Oromia
03.2020 - 03.2021
Customer Service Officer
Cooperative Bank Of Oromia
12.2017 - 03.2020
Bachelor of Arts - Accounting
Rift Valley University