Summary
Overview
Work History
Education
Skills
Timeline
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Myles Rick

Hutchinson

Summary

Dynamic Service Associate with proven expertise at Farm Bureau in enhancing customer satisfaction and resolving complaints efficiently. Skilled in client relationship building and quality assurance, I excel in multitasking and team collaboration, ensuring seamless operations. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Service Associate

Farm Bureau
04.2023 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Called Leads to gather information and set appointments.
  • Handled claims when clients needed to file one.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Would assist Senior Sales Associates in quoting process when needed.

Shipping and Receiving

FORCE America
11.2021 - 02.2023
  • Performed data entry to maintain accurate records of inventory levels.
  • Would receive in packages and label them to the correct bin.
  • Verified packages and products were in good condition when they arrived to the receiving dock.
  • Grabbed all parts and correctly sorted them per order that was shipped.
  • Would verify that all parts were in good condition before packaging them to be shipped.
  • Kept track of overstock making sure bins were full making the shipping process easier.

Assistant Pro Shop Manager

Greystone Golf Course
04.2021 - 09.2021
  • Collaborated with Pro Shop Manager to develop seasonal merchandising plans, keeping the store visually appealing and current.
  • Resolved customer complaints professionally and efficiently, maintaining high standards of customer service throughout the process.
  • Ordered food and merchandise so both Pro Shop and Restaurant were stocked.
  • Handled the schedule making sure that employees met their weekly hours.
  • Helped with events, making sure that we had everything in order.
  • Worked with Course Maintenance making sure that the course was in good condition.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Sauk Centre High School
Sauk Centre, MN
05-2021

Skills

  • Customer support
  • Complaint handling
  • Quality assurance
  • Sales experience
  • Customer service excellence
  • Client relationship building
  • Computer skills
  • Excellent communication
  • Multitasking and organization
  • Workflow management
  • Team collaboration
  • Documentation and reporting

Timeline

Service Associate

Farm Bureau
04.2023 - Current

Shipping and Receiving

FORCE America
11.2021 - 02.2023

Assistant Pro Shop Manager

Greystone Golf Course
04.2021 - 09.2021

Sauk Centre High School

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Myles Rick