Najmo Hassan
Minneapolis
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Site front desk
Common bond communities
Minneapolis
06.2025 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Answer or return all calls promptly and with the highest level of customer service.
- Schedule appointments and conduct in person visits as needed.
- Listen to resident request, concerns and comments, refer them as appropriate.
- Develop relationships with residents to understand their needs and aspirations and develop trust.
- Initiate maintenance service request promptly and follow up with residents to ensure completion of service.
- Manage rental payment process.
Scheduler/Trainer, Promoted to Receptionist
Midwest HealthCare
Minneapolis
06.2024 - 04.2025
- Coordinated daily schedules for 20+ healthcare providers, reducing appointment conflicts by 25%.
- Trained 8+ new staff on scheduling systems and clinic procedures, improving scheduling accuracy by 40%.
- Promoted to receptionist after 3 months due to consistent performance and strong communication skills.
- Greeted and assisted 100+ patients weekly, ensuring a welcoming and efficient front-desk experience.
- Streamlined patient intake process, decreasing wait times by 15%.
- Handled confidential information in compliance with HIPAA regulations, maintaining 100% privacy compliance rate.
Cashier Team Lead
Chick-fil-A
Minneapolis
08.2022 - 01.2024
- Delivered exceptional customer service to over 200 guests daily, maintaining a 95% customer satisfaction score.
- Trained and mentored 10+ new cashiers, resulting in a 30% reduction in onboarding time.
- Managed high-volume transactions efficiently, handling up to $5,000 in daily cash/card payments with 100% accuracy.
- Recognized as Employee of the Month three times for leadership and teamwork.
- Resolved customer issues promptly, leading to a 40% decrease in complaint escalations.
- Supported shift leaders with opening/closing procedures, improving operational readiness and reducing shift transition delays.
Education
High School Diploma -
Lincoln High School
Skills
- Research and data analysis
- Calendar management
- Document management
- Scheduling
- Documentation and reporting
- Microsoft Excel
- Teamwork and collaboration
- Dependability
- Written communication
- Call answering and routing
- Bilingual/Multilingual
- Microsoft Office
- Computer literacy
Timeline
Site front desk
Common bond communities
06.2025 - 04.2026
Scheduler/Trainer, Promoted to Receptionist
Midwest HealthCare
06.2024 - 04.2025
Cashier Team Lead
Chick-fil-A
08.2022 - 01.2024
High School Diploma -
Lincoln High School