Nakyla Watkins
Eagan
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Delta Airlines Global Services
Bloomington
10.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted available products and services to customers during service, account management and order calls.
Warehouse Supervisor
Worldwide Flight Services
Bloomington
05.2023 - 01.2025
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Supervised loading and unloading of materials from incoming trucks.
- Assisted with scheduling shipments and deliveries according to customer requirements.
Personal Care Assistant / Aide
Amani Home Care
Burnsville
09.2020 - 03.2023
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Organized oral medications for clients following dosage and schedule requirements.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Cashier and Shelf Stocker
Target
Inver Grove Heights
08.2020 - 06.2021
- Performed customer service by utilizing people skills, making customers feel welcomed and comfortable by engaging in conversation.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained and mentored new cashiers to
- maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
North Education Center Academy -
North Education Center Academy
04.2022
Cooper High School -
Cooper High School
06.2018
Skills
- Data entry
- Sales techniques
- Conflict resolution
- Inventory management
- Employee training
Awards
Student Leadership Group.
Perfect Attendance.
Overachiever.
Timeline
Warehouse Supervisor
Worldwide Flight Services
05.2023 - 01.2025
Customer Service Representative
Delta Airlines Global Services
10.2022 - Current
Personal Care Assistant / Aide
Amani Home Care
09.2020 - 03.2023
Cashier and Shelf Stocker
Target
08.2020 - 06.2021
North Education Center Academy -
North Education Center Academy
Cooper High School -
Cooper High School