Namad Khalif
Minneapolis
Summary
Current junior at the University of Minnesota pursuing a degree in Information Technology. Passionate about tech, advocacy, and community impact with experience in IT support, corporate systems, and youth leadership.
Overview
2026
2026
years of professional experience
Work History
Youth Leader
Islamic Civic Society of America
2020 - Current
- Supported youth-led initiatives and community engagement programs
- Volunteered in civic and educational events
- Established a mentorship program pairing older youth with younger participants to encourage positive role modeling.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
- Developed educational materials to promote health and wellness among participants.
- Collaborated with community organizations to expand program outreach and resources.
Corporate Applications Intern
SPS Commerce
01.2024 - 01.2025
- Supported internal corporate systems and collaborated with cross-functional tech teams
- Developed training materials for new team members on software systems and operational procedures.
- Assisted with system migrations for major acquisitions
- Helped maintain and improve internal applications
- Assisted in gathering and analyzing supply chain data to support operational decisions.
- Maintained accurate documentation of project workflows and process improvements.
Help Desk Intern
SPS Commerce
2022 - 2024
- Provided technical support to employees and resolved service tickets
- Maintained system documentation and supported IT troubleshooting
- Provided technical support for software issues via email and phone to enhance user experience.
- Assisted in troubleshooting hardware and software problems, improving resolution times.
- Documented customer inquiries and resolutions in ticketing system for knowledge base development.
- Supported company-wide software updates, ensuring all systems remained current and secure.
- Conducted training sessions for new users on software functionality and best practices.
Youth Leader
ANSR (Association for Nonsmokers)
01.2023 - 01.2024
- Represented East African youth in advocacy efforts to reform tobacco laws
- Collaborated with community organizations to enhance outreach efforts and increase program participation.
- Organized events that raised awareness about tobacco prevention in local communities.
- Worked with community groups to promote public health policy change
Education
B.S. - Information Technology
University of Minnesota
Minneapolis, MN05.2027
Skills
- Technical Support & Troubleshooting
- Youth mentoring
- Data analysis
- Outreach & Community engagement
- IT Systems & Software Migration
- Communication & Public Speaking
- Microsoft Office, Google Workspace
- Teamwork and collaboration
Timeline
Corporate Applications Intern
SPS Commerce
01.2024 - 01.2025
Youth Leader
ANSR (Association for Nonsmokers)
01.2023 - 01.2024
Youth Leader
Islamic Civic Society of America
2020 - Current
Help Desk Intern
SPS Commerce
2022 - 2024
B.S. - Information Technology
University of Minnesota
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