Nancy Dorle
St Paul
Summary
Accomplished retail executive leader with over 35 years of success in driving sales and profitability through a commitment to customer service and operational excellence. Expertise in inspiring store teams at all levels to surpass corporate benchmarks and achieve strategic growth initiatives. Proven track record of fostering colleague growth and development, leading to promotions and increased responsibilities within the organization. Recognized as a collaborative leader adept at assessing and maximizing individual contributions, consistently resulting in record-breaking store performance.
Overview
21
21
years of professional experience
Work History
Senior Director - Store Manager
Macy's Inc
08.2013 - Current
- Top performing store in the Division, as measured by Sales, Customer Experience, & Profit for 3 consecutive years over different store locations.
- Multi-store Leader with responsibility for up to $65 million in annual revenue and 135+ Colleagues.
- Exceeds sales plan in all locations, consistently. Delivered growth over last year in key areas, identified by strategic growth initiatives.
- Inspired and motivated Executives and front-line Colleagues to deliver an improved Customer Service score year over year by clearly setting expectations, recognition, and accountability.
- Improved annual shortage results in 8 of 8 consecutive years in a store Leadership role. Operational expertise, attention to detail, and elevation of operational standards resulted in shortage reduction.
- Sourced, recruited, hired, and developed multiple Leaders. Responsible for succession planning and building a bench of Executive talent for the Division.
- Responsible for all aspects of P&L by store. Successfully analyzed and problem-solved for improvement on a consistent basis.
- Ridgedale (11/2021 – Present) \ Southdale (11/2019 -11/2021) \ Maplewood (11/2017 - 11/2019) \ St. Cloud (10/2016 - 10/2018) \ Eau Claire (08/2013 - 03/2017)
Assistant Store Manager
Macy's Inc
05.2010 - 07.2013
- Managed wall to wall functions of all general selling areas in the downtown Flagship location.
- Responsible for $25 million in annual revenue, leading 12 Executives and 65+ Colleagues.
- Exceeded sales, customer experience, and profit expectations year over year.
District Merchant - Jewelry
Macy's Inc
02.2009 - 05.2010
- Successfully transitioned a leased Fine Jewelry business to a company-owned high-profile specialized business in 9 locations.
- Responsible for merchandise assortment and execution, capitalizing on localization opportunities.
- Able to influence and develop Executives to improved performance through honest assessment, feedback, and coaching conversations, despite an indirect reporting relationship.
Assistant Group Manager/Regional Manager
Finlay Fine Jewelry
03.2007 - 02.2009
- Managed 22 leased Jewelry locations over 6 states including Flagship locations in Chicago, IL and Minneapolis, MN. Delivering $32 million in sales.
- Direct reports were comprised of 22 Department Leaders and 2 District Leaders.
- Responsible for closing business functions as we transitioned to Macy's Jewelry ownership.
Group Operations Manager
Finlay Fine Jewelry
04.2005 - 05.2007
- Managed all Operational aspects of 57 Jewelry locations, spanning 6 states, with annual sales volume of $88 million.
- Managed improvement to key metrics of P&L through stringent expense control. Reductions in shortage and operational expenditures resulted in improved EBIT.
- Reduced shortage by 2 points, as measured by % to sales, or $1 million+ in 2 years.
Regional Manager
Finlay Fine Jewelry
05.2005 - 03.2007
- Achieved double digit sales growth over the previous year.
- Outperformed peers and host department stores by over 7 percentage points in sales compared to prior year.
- Responsible for all aspects of a $22 million Jewelry business, comprised of 16 locations in 3 states.
Education
BSBA - Marketing
Creighton University
Omaha, NESkills
- Sales Management
- Customer Service
- Talent Development
- Strategic Planning
- Problem Solving
- P&L Management
- Collaborative
- Results Driven
- Calculated Decision Making
- Verbal and written communication
- Strategic planning
- Decision-making
- Process improvement
- Operations management
Timeline
Senior Director - Store Manager
Macy's Inc
08.2013 - Current
Assistant Store Manager
Macy's Inc
05.2010 - 07.2013
District Merchant - Jewelry
Macy's Inc
02.2009 - 05.2010
Assistant Group Manager/Regional Manager
Finlay Fine Jewelry
03.2007 - 02.2009
Regional Manager
Finlay Fine Jewelry
05.2005 - 03.2007
Group Operations Manager
Finlay Fine Jewelry
04.2005 - 05.2007
BSBA - Marketing
Creighton University