Nancy Launderville
Cottage Grove
Summary
Innovative professional manager with an expertise in training and development, human resources, administrative support, customer service, and quality assessment.
Strong communicator with leadership, employees, associates and customers to promote, market, facilitate program initiatives and resolve problems in a variety of situations.
Excellent problem solving skills, ability to evaluation and audit both programs and staff to provide constructive feedback when necessary.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Training Manager
DWBH Corp
05.2021 - Current
- Deliver hands-on onboarding, sustainment, and professional development training via webinar and classroom instruction
- Support 600+ staff members across 54 U.S. states and territories using Microsoft Teams
- Research and interpret military regulations, and state laws as they pertain to training requirements
- Complete monthly administrative reports and audits in accordance with contract guidelines and regulations
- Conducted needs assessments to identify skill gaps, tailoring training initiatives to meet specific regional requirements.
- Evaluated training outcomes through feedback mechanisms, refining content and methods for continuous improvement in learning experiences.
- Collaborated with cross-functional teams to align training objectives with organizational goals, ensuring consistency in delivery.
- Supervisor: Schyler West: swest@hrsct.com
- Hours per week: 40
Transition Assistance Advisor
Total Quality Innovation Inc
11.2019 - 05.2021
- Provide information and assistance to Guard members and their families in understanding and obtaining benefits and services through Veterans Affairs and the military health system. Coordinate with appropriate Veterans Affairs, Tricare, Veteran Service Organizations, and other resources to provide required information and assistance. Participate in the mobilization and demobilization process to brief/advise Guard members and their families on available entitlements.
- Provide information, coordination, and assistance to transitioning service members in Employment Assistance, Relocation Assistance, Education/Training Assistance, Physical and Mental Health Assistance, Health and Life Insurance Assistance, Financial Assistance, Disabled Veteran's benefits, Service Member's Civil Relief Act, Legal and Career Change Assistance. Research and resolve issues associated with transition when service member or family members encounter issues. Provide monthly reports of activity to National Guard Bureau.
- Supervisor: Sherry Rensberger (512-246-0000)
- $60,671 annually
- Hours per week: 40
Family Assistance Center Coordinator/Supervisor
Strategic Resources Inc
09.2015 - 11.2019
- Provided supervision to nine family assistance centers within the state of Minnesota. Manage and train new and existing staff on contract requirements and expectations.
- Conduct in-person and phone interviews with potential applicants for open positions.
- Conduct weekly coordination meetings with personnel regarding new processes, communication skills, conflict resolution, time management and disaster preparedness.
- Audit data to ensure contractual requirements are met.
- Analyze trends to provide feedback on employee performance and identify trends.
- Provide resource and referral information to service members and their families on requested needs and areas of concern.
- Supervisor: Belinda Ireland 703-749-3040
- $50,000 annually
- Hours per week: 40
Clinical Liaison
UCare Minnesota
03.2013 - 09.2015
- Point of contact for medical field staff (RN, Social Worker) for incoming inquiries on training processes and procedures related to care management for low-income clients
- Develop and maintain training materials for internal and external customers
- Identify clinical process improvements and develop tools to implement process change
- Conduct provider trainings as needed for field staff
- Supervisor: Ceil Boesche - no longer employed
- Hours per week: 40
Relationship/Marketing Specialist
CaringBridge
01.2011 - 03.2013
- Primary contact and service support for over 100 partnerships with outside organizations.
- Implement the activation of plans and manage all inquiries from non-profit organizations and healthcare providers.
- Process all requests for information and materials from assigned clients in a timely manner.
- Maintained CRM database for account management.
- Presented information while representing CaringBridge to potential clients and provide trainings as necessary.
- Produce and distribute client activity reports on a monthly basis.
- Developed and executed targeted marketing campaigns to enhance brand awareness and drive customer engagement.
Education
Bachelor's degree - Sales and Marketing
St. Mary's University
Minneapolis, MN10.2010
Associate's degree - Business Administration
Inver Hills Community College
Inver Grove Heights, MN05.2003
Skills
- Assessment of training outcomes
- Outstanding customer support
- Strategic leadership
- Technical training
- Customer service training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Accomplishments
Certified Personal Financial Counselor - August 2025
Advanced Training in Conflict Management (Thomas Kilmann) - March 2022
Master Resilience Training Certification- July 2016
Certification
- Certified Financial Personal Counselor August 2025
- Thomas Kilmann Conflict Mode Instrument Certification March 2022
- Thomas Kilmann Advanced Training in Conflict Management March 2022
- Master Resilience Training Certification July 2016
Timeline
Regional Training Manager
DWBH Corp
05.2021 - Current
Transition Assistance Advisor
Total Quality Innovation Inc
11.2019 - 05.2021
Family Assistance Center Coordinator/Supervisor
Strategic Resources Inc
09.2015 - 11.2019
Clinical Liaison
UCare Minnesota
03.2013 - 09.2015
Relationship/Marketing Specialist
CaringBridge
01.2011 - 03.2013
Associate's degree - Business Administration
Inver Hills Community College
Bachelor's degree - Sales and Marketing
St. Mary's University
Additional information
- I am an experienced innovative professional with expertise in training and development, human resources, customer service, administrative support, and quality assessment. I have communication skills that enable me to work with many different types of customers both orally and written to resolve problems and complete work in a variety of situations. I possess excellent problem-solving skills with the ability to evaluate and ensure completion of requirements with customers, staff and programs.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
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