Nang Chang
Circle Pines
Summary
Dynamic HVAC professional with a strong background in managing operations and resolving customer inquiries. Skilled in routine maintenance and component replacement, driving customer loyalty and ensuring service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Hmongeggrolls llc
Wausau
03.2015 - Current
- Oversaw daily operations to ensure efficiency and quality standards.
- Coordinated inventory management to maintain stock levels and accuracy.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
HVAC Technician
Royal Heating and Cooling
Wausau
03.2014 - 08.2018
- Diagnosed and repaired heating and cooling issues in residential settings.
- Installed new HVAC equipment following manufacturer specifications and best practices.
- Performed routine maintenance on HVAC systems to ensure optimal performance.
- Collaborated with team members to troubleshoot complex system failures effectively.
- Maintained accurate records of service calls and repairs completed for tracking purposes.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Education
Diploma - Hvac Tech
North Central Technical College
Wausau, WI06-2014
Diploma - Automotive Technician
North Central Technical College
Wausau, WI05-2005
Skills
- HVAC change-out procedures expert
- Routine maintenance
- Component replacement
- Effective communication
- Technical troubleshooting
- New system installation
- Attention to detail
- Diagnosing HVAC systems
Certification
EPA-universal
Timeline
Manager
Hmongeggrolls llc
03.2015 - Current
HVAC Technician
Royal Heating and Cooling
03.2014 - 08.2018
Diploma - Hvac Tech
North Central Technical College
Diploma - Automotive Technician
North Central Technical College