Naomi Mogambi
Blaine
Summary
Compassionate and dedicated professional with experience at ATRIO, excelling in patient care and effective communication. Proven ability to enhance client independence through personalized support and meal preparation. Recognized for fostering positive environments and collaborating with healthcare teams to achieve optimal outcomes. Strong problem-solving skills and a calm demeanor under pressure.
Overview
15
15
years of professional experience
Work History
Home Health Aide
ATRIO
05.2025 - 10.2025
- Provided personal care assistance to clients, ensuring comfort and safety during daily activities.
- Administered medications and monitored vital signs under supervision of healthcare professionals.
- Assisted with mobility and transportation for clients to enhance independence and quality of life.
- Maintained accurate records of client health status and progress in care plans.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Teacher's Assistant
Evergreen Elementary Stem School
02.2025 - 05.2025
- Assisted lead teacher in implementing STEM curriculum activities for diverse student needs.
- Collaborated with educators to prepare instructional materials and classroom resources.
- Supported classroom management by monitoring student behavior and promoting a positive learning environment.
- Facilitated small group sessions to reinforce concepts and enhance student engagement in STEM subjects.
- Provided individualized support to students, helping them achieve academic goals and improve confidence.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Teacher's Assistant
Kelly Educational Services
09.2024 - 01.2025
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Teacher's Assistant
John Glenn Middle School
09.2019 - 06.2022
- Adapted lesson plans to accommodate varying learning styles and abilities among students.
- Coordinated with parents and guardians to communicate student progress and address concerns effectively.
- Participated in professional development workshops to enhance teaching strategies and educational techniques.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
CNA
Seasons at Maplewood
08.2017 - 08.2019
- Assisted patients with daily activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Trained new staff on best practices in patient care and safety protocols.
- Supported emotional well-being of patients by providing companionship and active listening.
- Implemented infection control measures, enhancing overall patient safety standards.
- Advocated for patient needs, facilitating communication between patients and medical personnel.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
Sales Associate
Walmart
11.2015 - 08.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels and restocked merchandise to ensure product availability.
- Operated point-of-sale systems for accurate transaction processing and customer service.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Casuarina Hotel
12.2010 - 10.2015
- Managed customer inquiries, providing prompt and accurate information to enhance guest experience.
- Resolved complaints effectively, utilizing conflict resolution skills to maintain high satisfaction levels.
- Trained new staff on customer service protocols, ensuring consistency in service delivery standards.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly and efficiently.
- Implemented feedback mechanisms, analyzing customer suggestions to drive service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Arts - Special Education
Grand Canyon University
Phoenix, AZ12-2026
Master of Arts - Journalism And Mass Communication
The University of Nairobi
Nairobi, Kenya12-2023
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Housekeeping
- Dressing assistance
- Classroom management
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Student tutoring
- Student engagement
- Helping students with special needs
- Behavior redirection
- Individual student assistance
- Reading and writing support
- Teacher support and collaboration
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Data entry
- Critical thinking
- Active listening
- Customer relations
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Follow-up skills
- Scheduling
- Assertiveness
- Reading comprehension
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Home Health Aide
ATRIO
05.2025 - 10.2025
Teacher's Assistant
Evergreen Elementary Stem School
02.2025 - 05.2025
Teacher's Assistant
Kelly Educational Services
09.2024 - 01.2025
Teacher's Assistant
John Glenn Middle School
09.2019 - 06.2022
CNA
Seasons at Maplewood
08.2017 - 08.2019
Sales Associate
Walmart
11.2015 - 08.2019
Customer Service Representative
Casuarina Hotel
12.2010 - 10.2015
Master of Arts - Special Education
Grand Canyon University
Master of Arts - Journalism And Mass Communication
The University of Nairobi