NASRA OSMAN
Shakopee
Summary
Compassionate and driven healthcare professional with 5+ years of experience across direct support, personal care, family training, and customer service. Multilingual in Arabic, Somali, Turkish, and English — skilled at building trust with clients and families from diverse backgrounds. Holds a Medical Assistant Associate’s Degree and CNA Certification, with a strong commitment to delivering high-quality, person-centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Training Specialist
Minds Matter
Minneapolis, MN
07.2024 - 10.2025
- Delivered structured training programs to caregivers and families of individuals with disabilities.
- Developed individualized training plans based on each family’s needs, goals, and cultural background.
- Provided education on behavior management, community resources, and caregiver self-care strategies.
- Documented sessions and tracked family progress in compliance with program requirements.
- Used multilingual communication to bridge language barriers and ensure full understanding for all families.
Direct Support Professional & House Manager
Progressive Living
Mankato, MN
08.2019 - 06.2024
- Provided individualized support to clients with intellectual and developmental disabilities, assisting with daily living, community access, and personal care.
- Arranged transportation, scheduled appointments, and accompanied clients to healthcare and community services.
- Promoted client independence and self-determination through encouragement and skill-building activities.
- Promoted to House Manager, overseeing daily household operations and supervising direct support staff.
- Completed detailed documentation including progress notes, incident reports, behavior support plans, and medication records (MARs).
- Served as a liaison between families, healthcare providers, and case managers to ensure coordinated, quality care.
Customer Service Associate
Walmart
05.2019 - 11.2022
- Served as the primary point of contact between the company and its customers, consistently delivering friendly and efficient service.
- Resolved customer concerns, returns, and billing questions with patience and professionalism.
- Communicated effectively with customers from various cultural and linguistic backgrounds.
- Collaborated with team members to maintain store standards and daily operations.
Personal Care Assistant (PCA)
Mayo Clinic
Mankato, MN
03.2021 - 11.2021
- Provided compassionate daily care including personal hygiene, grooming, dressing, and mobility assistance.
- Monitored residents’ health status and reported changes to nursing staff promptly.
- Maintained cleanliness of resident rooms and common areas to ensure a safe, welcoming environment.
- Built trusting relationships with residents and families through consistent, dignified care.
Education
Associate of Science - Nursing
South Central College
North Mankato, MN05-2025
Nursing Assisstant - Nursing
South Central College
North Mankato, MN01-2020
Adult High School Diploma - undefined
Mankato East High School
Skills
- Languages: Arabic, Somali, Turkish, and English (Fluent)
- Clinical Skills: Personal care, ADLs, vital signs, medication support, CNA-certified
- Communication: Active listening, patient advocacy, cross-cultural communication
- Administrative: Documentation, progress notes, incident reports, care plan compliance
- Digital Literacy: North Star Digital Literacy Assessment – Certified
- Professional: Teamwork, problem-solving, self-management, initiative, reliability
Certification
- Mandated Reporter Certification: Trained in identifying and reporting child abuse and neglect; equipped to fulfill all legal and ethical obligations as a mandated reporter.
- HIPAA Compliance Training: Certified in Health Insurance Portability and Accountability Act (HIPAA) standards; knowledgeable in protecting patient privacy and handling sensitive health information.
Languages
Arabic
Native or Bilingual
Somali
Native or Bilingual
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Training Specialist
Minds Matter
07.2024 - 10.2025
Personal Care Assistant (PCA)
Mayo Clinic
03.2021 - 11.2021
Direct Support Professional & House Manager
Progressive Living
08.2019 - 06.2024
Customer Service Associate
Walmart
05.2019 - 11.2022
Adult High School Diploma - undefined
Mankato East High School
Associate of Science - Nursing
South Central College
Nursing Assisstant - Nursing
South Central College