Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Natalie Dean

Apple Valley

Summary

Strong background in hospitality, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Successfully ensured guest satisfaction through seamless coordination and attentive service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
05.2024 - Current
  • Prepare high-quality beverages following standardized recipes and procedures.
  • Provide exceptional customer service, ensuring a positive experience for all patrons.
  • Operate point-of-sale system efficiently, managing transactions accurately and promptly.
  • Maintain cleanliness and organization of workspace in compliance with health standards.
  • Engage customers in product knowledge, promoting seasonal offerings and loyalty programs.
  • Collaborate with team members to meet peak service demands during busy shifts.

Hostess

Rascals Bar And Grill
11.2021 - 05.2024


  • Managed guest seating arrangements to optimize flow and enhance dining experience.
  • Trained new staff on customer service protocols and restaurant policies.
  • Coordinated reservations and walk-in guests to maintain efficient service operations.
  • Handled guest inquiries and concerns promptly, ensuring satisfaction and repeat visits.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored dining area for cleanliness and ambiance, contributing to overall guest enjoyment.

Busser, Food Runner, Expo

Rascals Bar And Grill
11.2021 - 05.2024
  • Maintained cleanliness and organization of dining areas for optimal guest experience.
  • Delivered food and beverages efficiently during peak hours.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

Bachelor of Science - Counseling And Applied Psychological Science

Arizona State University Online
06-2028

Eastview High School
Apple Valley, MN
06-2024

Skills

  • Time management
  • Friendly and outgoing
  • Hospitality service expertise
  • Team player
  • Cleanliness
  • Exceptional customer service
  • POS systems
  • Conflict mediation

Accomplishments

    Eastview High School STEM Scholar 2024

    Most Valuable Cheerleader Award 2023-2024

    Outstanding Leadership Award 2023-2024

    Varsity Cheer Captain 2024

Certification

Basic Life Support: November 2022 to November 2024

Emergency Medical Responder

Timeline

Barista

Starbucks
05.2024 - Current

Hostess

Rascals Bar And Grill
11.2021 - 05.2024

Busser, Food Runner, Expo

Rascals Bar And Grill
11.2021 - 05.2024

Bachelor of Science - Counseling And Applied Psychological Science

Arizona State University Online

Eastview High School

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Natalie Dean