Summary
Overview
Work History
Education
References
Timeline
Generic

Natasha Markgraf

Hutchinson

Summary

Experienced professional in customer service and patient relations, demonstrating a strong commitment to enhancing client satisfaction and company success. Proven ability to tackle challenges and deliver exceptional service to both new and existing customers. Skilled in teamwork and problem-solving, contributing to operational efficiency and client retention. Background in sales and management, poised to drive growth and support organizational objectives.

Overview

23
23
years of professional experience

Work History

Respiratory Support Technician

Adapt Health
Hutchinson
02.2022 - Current
  • Provided technical support for medical equipment and devices to ensure proper functionality.
  • Assisted customers with troubleshooting and resolving issues related to healthcare products.
  • Conducted regular maintenance checks on devices to ensure compliance with safety standards.
  • Educated clients on proper usage and care of home health equipment and supplies.

Intake Specialist

Adapt Health
02.2021 - Current
  • I enter referrals, communicate with referral sources to ensure documentation is received and processed in a timely manner.
  • I also work with my Leadership to make and maintain procedures to ensure our workflows are correct and done in an effective manner.
  • I have completed all compliance and competency training required.
  • I can work both as an individual and as a team member with my current co-workers.
  • I have taken on many supporting roles to assist and maintain a successful office.
  • I am looking to extend my current position to a remote employee.

Branch Coordinator

Alina Home Oxygen and Medical Equipment
05.2015 - 02.2021
  • I hold the responsibility of the day-to-day operations of a multimillion-dollar company in the healthcare field.
  • My current responsibilities include but are not limited to answering a multi-line phone system, setting up appointments, medical documentation, insurance billing, daily banking, and customer service.
  • I work closely with the patients as well as the medical professionals to ensure friendly, timely, and excellent customer relations.

Account Manager

JC Christensen and Associates
Sartell
07.2011 - 05.2015
  • Company Overview: Sartell, MN
  • I managed over 500 accounts.
  • I collected on medical debt and student loan accounts.
  • My job was to produce a solution for the Debtor to resolve their debt.
  • I worked to achieve a resolution that satisfied my clients standards and the Debtors situation.
  • I answered multiple phone lines and made both incoming and outbound calls to resolve debt that my debtors had with my client.
  • I was also involved in the company's Mentor Program.
  • In over four years of service, I achieved the goal of recovering 2.8 million dollars in debt owed to my clients.
  • Sartell, MN

Assistant Manager

Cool Tans & Laundry Depot
Waite Park
02.2002 - 08.2009
  • Company Overview: Waite Park, MN
  • I scheduled, trained, and ordered products and supplies.
  • I took care of general duties such as cleaning and general maintenance.
  • I was also in charge of customer service and relations, ensuring every customer left satisfied with the service and experience.
  • Waite Park, MN

Assistant Manager

La Weight Loss
Waite Park
03.2005 - 12.2008
  • Company Overview: Waite Park, MN
  • I was a sales associate, customer service specialist, and lead counselor.
  • As a sales associate, I explained to new customers how the program would work for them and benefit them.
  • I would sell them the program along with the products that helped ensure their success.
  • As an assistant manager, I would hire and train employees.
  • I also did the deposits, sent off reports, and had monthly reviews on other employees.
  • As a counselor, I would give one on one counseling to the clients of La Weight Loss.
  • I would go through their food journals and help them problem solve issues that were hindering their weight loss.
  • This was an extremely rewarding job.
  • Waite Park, MN

Education

CNA -

Saint Cloud Technical College
Saint Cloud, MN
01.2009

High School -

Holdingford High School
Holdingford, MN
01.1997

References

  • Roxanne Forstner, Manager, La Weight Loss, (320)224-6335
  • Barb Konsor, Manager, Holdingford Gas and Grocery, (320)746-2743
  • Janet Freihammer-Gondeck, Manager, Array Services, (320)808-8290

Timeline

Respiratory Support Technician

Adapt Health
02.2022 - Current

Intake Specialist

Adapt Health
02.2021 - Current

Branch Coordinator

Alina Home Oxygen and Medical Equipment
05.2015 - 02.2021

Account Manager

JC Christensen and Associates
07.2011 - 05.2015

Assistant Manager

La Weight Loss
03.2005 - 12.2008

Assistant Manager

Cool Tans & Laundry Depot
02.2002 - 08.2009

CNA -

Saint Cloud Technical College

High School -

Holdingford High School

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Natasha Markgraf