Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Martin

Minneapolis

Summary

Customer service professional skilled in enhancing guest experiences and maintaining orderly event operations. Known for strong focus on team collaboration and achieving seamless event execution. Reliable and flexible with outstanding interpersonal skills and problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Usher

Target Center
12.2024 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.

Cashier

Burlington Coat Factoy
01.2024 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

CSR

Sun Country Airlines - DFW
12.2023 - 03.2024
  • Manage high traffic in airport, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer questions & took luggage and properly labeled them.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Bottle Service MGR/ Server/Bartender

FireHouse Restaurant & Lounge
08.2023 - 11.2023
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Collected cash sales from employees to properly tip each server after shift.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Provided information about menu selections and made recommendations.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Pitched in to deliver food and beverages to tables during high-volume periods.
  • Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained new employees to perform duties.

Bartendar

Jambo Africa Restaurant
04.2023 - 08.2023
  • Greeted customers and provided friendly service.
  • Assisted in the preparation of cocktails and other drinks according to recipes.
  • Stocked shelves with liquor, beer, wine, and other beverage items.
  • Organized bar inventory and supplies.
  • Ensured accurate record keeping of all alcohol sales transactions.
  • Maintained cleanliness of bar area, including wiping down counters and tables.
  • Replenished garnishes, juices, syrups, olives, ice bins. as needed.
  • Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
  • Conducted periodic inventories to ensure adequate supply levels were maintained.
  • Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
  • Processed payments for purchases using cash registers or POS systems.
  • Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
  • Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
  • Cleaned equipment used in drink preparation such as blenders and juicers.
  • Resolved customer complaints quickly and efficiently in a courteous manner.
  • Ordered liquor, beer, wine, mixers, garnishes, snacks and other products as needed.
  • Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations.
  • Communicated effectively with coworkers about upcoming events or changes in menu offerings.
  • Provided support during busy periods by helping out in other areas such as serving food or bussing tables.
  • Poured drinks using standard pour according to specifications.
  • Took food and drinks to bar and table customers.
  • Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
  • Replenished bar glasses, garnishes and condiments.
  • Used POS system to ring up customers and open and close tabs.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Checked identification for each person purchasing alcohol.

Cashier

Foot Locker/ House Of Hoops
01.2022 - 01.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Representative

Airport Taxi/Transportation
02.2018 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Office Assistant

MYA
05.2016 - 11.2018
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Delivered clerical support by handling range of routine and special requirements.

Dream Night Club

Bottle Service & Door Host
09.2016 - 02.2017
  • Greeted customers and provided friendly service.
  • Assisted in the preparation of cocktails and other drinks according to recipes.
  • Stocked shelves with liquor, beer, wine, and other beverage items.
  • Organized bar inventory and supplies.
  • Ensured accurate record keeping of all alcohol sales transactions.
  • Maintained cleanliness of bar area, including wiping down counters and tables.
  • Replenished garnishes, juices, syrups, olives, ice bins. as needed.
  • Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
  • Conducted periodic inventories to ensure adequate supply levels were maintained.
  • Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
  • Processed payments for purchases using cash registers or POS systems.
  • Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
  • Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
  • Cleaned equipment used in drink preparation such as blenders and juicers.
  • Resolved customer complaints quickly and efficiently in a courteous manner.
  • Ordered liquor, beer, wine, mixers, garnishes, snacks and other products as needed.
  • Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations.
  • Communicated effectively with coworkers about upcoming events or changes in menu offerings.
  • Provided support during busy periods by helping out in other areas such as serving food or bussing tables.
  • Poured drinks using standard pour according to specifications.
  • Took food and drinks to bar and table customers.
  • Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
  • Replenished bar glasses, garnishes and condiments.
  • Used POS system to ring up customers and open and close tabs.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Checked identification for each person purchasing alcohol.

HOUSE KEEPER

RED ROOF
08.2013 - 02.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.

CASHIER

Mcdonalds
03.2011 - 04.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Education

High School Diploma -

Harding Senior High School
Saint Paul, MN
06.2009

Skills

  • Document and File Management

  • Appointment Coordination

  • Ease with Computers and Technology

  • Strong Organizational Skills

  • Document Sorting

  • Writing and Editing Skills

  • Hotel Accommodations

  • Customer Inquiries

  • Engaging Personality

  • Food Preparation

  • Responsible Alcohol Service

  • Service-Oriented Mindset

  • Inventory

  • Team Training and Development

  • Able to Stand 12 Hours

  • Outstanding Customer Service

  • Maintaining a Clean Bar

  • Excellent Judgment

  • Food Running

  • Point of Sale Systems

  • Sales and Marketing

  • Cash and Credit Transactions

  • Marketing and Sales Experience

  • Food Service

  • Alcohol Ordering

  • Creative Mixology

  • Performance Improvement

  • Suggestive Selling

  • Customer Service

  • Health Codes Compliance

  • Safe Serving Knowledge

  • Cash Register Operation

  • Patience and composure

  • Working under pressure

  • Safety awareness

Certification

  • Certified [admin], J&A Discount Automotive

Timeline

Usher

Target Center
12.2024 - Current

Cashier

Burlington Coat Factoy
01.2024 - 10.2024

CSR

Sun Country Airlines - DFW
12.2023 - 03.2024

Bottle Service MGR/ Server/Bartender

FireHouse Restaurant & Lounge
08.2023 - 11.2023

Bartendar

Jambo Africa Restaurant
04.2023 - 08.2023

Cashier

Foot Locker/ House Of Hoops
01.2022 - 01.2023

Customer Service Representative

Airport Taxi/Transportation
02.2018 - 01.2019

Dream Night Club

Bottle Service & Door Host
09.2016 - 02.2017

Office Assistant

MYA
05.2016 - 11.2018

HOUSE KEEPER

RED ROOF
08.2013 - 02.2016

CASHIER

Mcdonalds
03.2011 - 04.2013

High School Diploma -

Harding Senior High School

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Natasha Martin