Natatia Shumski
Mankato
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated ability to sell in any arena. I am Customer-focused professional with 15 successful years in customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Casey's General Stores
10.2023 - 12.2024
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager with daily tasks and conflict.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Inventory management with regular audits, accurate ordering, and stock organization.
Groundskeeper/Maintenance
American Campus Communities
12.2022 - 12.2023
- Enured the tenants lived in a safe environment.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal, snow removal, lawn care.
- Fix, remove, or replace anything not functioning as it should
- Used and operated various types of tools such as power saws, sanders, grinders, and basic hand tools.
- Assist tenants with move in/move out process
Cross Trained Team Member
JT's Bar & Grill (formerly Rapid Ricks)
02.2022 - 02.2023
- Assisted lead cook and management in developing a new menu as ownership changed,
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet goals.
- Ensured smooth operations during peak periods with effective time management.
Lead server
Hy-Vee, Inc.
02.2020 - 02.2022
- Team lead for market grille at hill top Hyvee location
- Oversaw wait staff by arranging schedules, money management, customer service, cleaning, cooking, inventory, assigned tasks, training and resolving conflicts, and making vendor orders
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- developed warm relationships with regular customers.
Construction/Property cleaner
Drummer Cleaning Services
12.2010 - 07.2021
- Seasonal and as-needed cleaner for construction companies and property owners.
- Collaborated with management teams to address maintenance issues,ensuring tenants have safe and enjoyable living conditions.
- Assisted landlords during tenant move-out inspections.
- Developed an efficient cleaning process ensuring the job would be done on time or even early.
- Assisted in the successful completion of renovation and new construction projects by providing post-build cleanup services.
Telephone Operator/Dispatcher
Mas Communications/All American Towing
08.2013 - 05.2017
- Dispatcher and receptionist for All American Towing
- Alarm monitoring for several businesses in Mankato, worked closey with law enforcement
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Verizon Wireless Customer Service Representative
VZW
09.2015 - 06.2016
- Complete thorough training program and help customers resolve various reasons for calling while meeting goals both as a team and individual
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met goals set by team, company and personally.
Manager
Las Fronteras, La Bamba, and Margaritaville
08.2011 - 04.2016
- Assist restaurant owner's in running a profitable and welcoming establishment in multiple locations with the same owners
- Duties include money management, ordering from vendors, handling customer complaints, multi-tasking, customer service and waiting on tables
PCA Personal Care Assistant
MBW Company
01.2007 - 01.2009
- Provide care in the home of three special needs adult women
- Duties included passing meds, transportation, cooking, assisting in personal hygiene, keeping property neat and tidy, documentation
Education
Some College - General Studies
South Central College
North Mankato, MN12.2022
High school diploma -
Mankato West Senior High School
Mankato, MN05.2008
Skills
- Multi-line phone system proficient
- Multi-versital
- Exceptional computer and typing
- Customer service
- Property maintenance/management
- Organizational skills
- Multitasking
- Conflict resolution skills
- Microsoft
Certification
Driver's License
Timeline
Assistant Manager
Casey's General Stores
10.2023 - 12.2024
Groundskeeper/Maintenance
American Campus Communities
12.2022 - 12.2023
Cross Trained Team Member
JT's Bar & Grill (formerly Rapid Ricks)
02.2022 - 02.2023
Lead server
Hy-Vee, Inc.
02.2020 - 02.2022
Verizon Wireless Customer Service Representative
VZW
09.2015 - 06.2016
Telephone Operator/Dispatcher
Mas Communications/All American Towing
08.2013 - 05.2017
Manager
Las Fronteras, La Bamba, and Margaritaville
08.2011 - 04.2016
Construction/Property cleaner
Drummer Cleaning Services
12.2010 - 07.2021
PCA Personal Care Assistant
MBW Company
01.2007 - 01.2009
High school diploma -
Mankato West Senior High School
Some College - General Studies
South Central College
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