Results-driven operations manager with a proven track record in HVAC services. Expert in enhancing team performance, maintaining high service standards, and building strong customer relationships.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Central Air Heating & Cooling
Owatonna, MN
01.2025 - Current
Managed daily operations of HVAC services, ensuring timely project completion and customer satisfaction.
Coordinated scheduling for maintenance and installation tasks to optimize workforce efficiency.
Developed customer relationships through effective communication and service follow-ups.
Implemented quality control measures to maintain high standards in service delivery.
Owner/Operator
Luiken's Mechanical
Faribault, MN
01.2024 - 01.2026
Trained new technicians on equipment usage and safety protocols to enhance team performance.
Conducted routine inspections and troubleshooting of HVAC systems to ensure operational reliability.
Streamlined inventory management processes, reducing waste and improving resource allocation.
Resolved customer complaints promptly, enhancing overall client retention rates through excellent service support.
Sales
Tonna Mechanical
Rochester, MN
01.2021 - 01.2024
Boosted sales revenue by consistently meeting and exceeding individual and team sales targets.
Recruited trained, and mentored high-performing sales associates who consistently exceeded sales targets.
Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by [Number]% in sales.
Boosted sales revenue by implementing effective outbound sales strategies and tactics.