Nathan Adrian
Maple Grove
Summary
Operations Senior Manager with expertise in optimizing daily processes and executing effective training initiatives. Proven ability to utilize data analytics to improve workflow efficiencies and drive significant business results.
Overview
20
20
years of professional experience
Work History
Operations Senior Manager
Allianz
Golden Valley
04.2019 - Current
- Optimize daily operations to boost team productivity and efficiency.
- Develope training programs that mentored staff on operational best practices.
- Coordinate cross-departmental communication to align project goals and timelines.
- Implement process improvements that reduced waste in operational workflows.
- Analyze operational data to identify trends and inform strategic decisions.
- Facilitate regular team meetings to promote collaboration and resolve challenges.
- Monitor daily operations, identified improvement areas, and created solutions to optimize workflow.
Collections Manager
State Collection Service
Madison
09.2015 - 08.2018
- Oversaw daily operations of collections team to ensure compliance with regulations.
- Analyzed collection reports to identify trends and improve recovery rates.
- Managed disputes and escalated cases while maintaining positive client relationships.
Collections Manager
The Northland Group
Edina
03.2006 - 07.2015
- Oversaw daily operations of collections team to ensure compliance with regulations.
- Monitored staff performance and provided feedback for continuous improvement efforts.
- Worked directly with Capital One on collection efforts, staffing, and strategy.
- Awarded Capital One award for Top Quality
- Awarded Capital One award for Well Managed Team
- Awarded Capital One award for Top Performing Agency
Education
Bachelor of Science - Business Administration And Management
Edgewood College
Madison, WI08-2018
Bachelor of Science - Business Administration And Management
University of Minnesota
Minneapolis, MN01-1998
Skills
- Process improvement and operational analysis
- Data management and performance monitoring
- Training development and project management
Timeline
Operations Senior Manager
Allianz
04.2019 - Current
Collections Manager
State Collection Service
09.2015 - 08.2018
Collections Manager
The Northland Group
03.2006 - 07.2015
Bachelor of Science - Business Administration And Management
Edgewood College
Bachelor of Science - Business Administration And Management
University of Minnesota