Nathan Conley
Hastings
Summary
Accomplished Customer Experience Representative with a proven track record at Andersen Windows Doors, enhancing revenue through upselling and refining communication skills for optimal customer rapport. Expert in complaint resolution and relationship building, I excel in high-pressure environments, ensuring customer loyalty and satisfaction through exceptional service and product knowledge.
Overview
15
15
years of professional experience
Work History
Customer Experience Representative II
Andersen Windows Doors
08.2022 - Current
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
- Worked on, on-line parts store chat to help homeowners find what they need and answer questions.
- Worked multiple special projects such as re-auths, undeliverable emails, and warranty registration
- Multiple side by sides with personal from different departments
Bar Manager
The Mudd Room
06.2018 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Created signature beverages to increase revenue and patron loyalty.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored patron alcohol consumption to encourage safety.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bartender
Blackwater Lounge
05.2013 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Presidential Support
USAF
01.2009 - 01.2013
- Assisted administration in the evaluation of standardized-tests results, identifying trends, strengths, weaknesses, and areas for improvement.
- Provided security for PL1 resources on Andrew's AFB.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
Education
High School Diploma -
Burnsville High School
Burnsville, MNSkills
- Call center experience
- Returns processing
- Complaint Handling
- Complaint resolution
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
Timeline
Customer Experience Representative II
Andersen Windows Doors
08.2022 - Current
Bar Manager
The Mudd Room
06.2018 - Current
Bartender
Blackwater Lounge
05.2013 - 04.2018
Presidential Support
USAF
01.2009 - 01.2013
High School Diploma -
Burnsville High School
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