Nathan Conley
Hastings
Summary
Accomplished Customer Experience Representative with a proven track record at Andersen Windows Doors, enhancing revenue through upselling and refining communication skills for optimal customer rapport. Expert in complaint resolution and relationship building, I excel in high-pressure environments, ensuring customer loyalty and satisfaction through exceptional service and product knowledge.
Overview
15
15
years of professional experience
Work History
Customer Experience Representative II
Andersen Windows Doors
Stillwater, MN
08.2022 - Current
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
- Worked on, on-line parts store chat to help homeowners find what they need and answer questions.
- Worked multiple special projects such as re-auths, undeliverable emails, and warranty registration
- Multiple side by sides with personal from different departments
Bar Manager
The Mudd Room
Mendota, MN
06.2018 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Created signature beverages to increase revenue and patron loyalty.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored patron alcohol consumption to encourage safety.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Bartender
Blackwater Lounge
Duluth, MN
05.2013 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Presidential Support
USAF
Washington, DC
01.2009 - 01.2013
- Assisted administration in the evaluation of standardized-tests results, identifying trends, strengths, weaknesses, and areas for improvement.
- Provided security for PL1 resources on Andrew's AFB.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
Education
High School Diploma -
Burnsville High School
Burnsville, MNSkills
- Call center experience
- Returns processing
- Complaint Handling
- Complaint resolution
- Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
Timeline
Customer Experience Representative II
Andersen Windows Doors
08.2022 - Current
Bar Manager
The Mudd Room
06.2018 - Current
Bartender
Blackwater Lounge
05.2013 - 04.2018
Presidential Support
USAF
01.2009 - 01.2013
High School Diploma -
Burnsville High School