Nathan Coombes
Minneapolis
Summary
Accomplished Front End Manager at Whole Foods Co-op, rapidly promoted for exceptional leadership and operational acumen. Focused on customer service and staff supervision, I enhanced team morale and streamlined training processes. My proactive approach in training and mentoring staff, coupled with meticulous attention to detail, drove improvements in customer satisfaction and employee performance. A Front End Coordinator at The Wedge Co-op with experience overseeing multiple tasks and supervising employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Energetic and highly organized with strong interpersonal skills and positive attitude. Aiming to contribute to a team-focused environment and drive results through innovative solutions.
Determined Front End Coordinator/Manager touting 23 years of expertise in the retail industry and an enthusiasm for meeting and working with all kinds of personalities. A knowledgeable individual committed to team collaboration. Promoting exemplary skills in decision making and connecting with customers.
Overview
24
24
years of professional experience
Work History
Front End Coordinator
Wedge Co-op
01.2005 - 05.2024
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Engaged customers by offering to help find needed merchandise.
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Monitored cash drawers in up to eight checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front End Manager
Whole Foods Co-op
09.2000 - 01.2005
- Oversaw cashier operations, bookkeeping, and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to Front End Manager within three years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Evaluated employee performance and made recommendations for improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created and/or improved employee training methods and materials.
Education
High School Diploma -
Denfeld High School
401 N. 44th Ave. W. Duluth, MN 55807Skills
- Customer service
- Verbal and written communication
- Staff supervision
- Cash register operation
- Telephone etiquette
- Training and mentoring
- Shift checklists
- Attention to detail
Timeline
Front End Coordinator
Wedge Co-op
01.2005 - 05.2024
Front End Manager
Whole Foods Co-op
09.2000 - 01.2005
High School Diploma -
Denfeld High School
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