Nathan Guck
Minneapolis
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Tires Plus of Hastings Mn. Skilled in schedule coordination and cost estimates, I excel in fostering client loyalty and improving service efficiency. Demonstrates strong leadership and communication abilities, contributing to team success and operational excellence.
Accomplished Service Writer with [2 1/2] years' success in assisting with daily business operations in Automotive industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Overview
17
17
years of professional experience
Work History
Service Writer
Tires Plus of Hastings Mn
10.2022 - 04.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into Tiremaster database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Streamlined repair order processes for increased efficiency and productivity.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
ALL WHEELD VEHICLE MECHANIC AND GUNNER OF MRAP
U.S. Army Active Duty
10.2007 - 12.2015
- Managed inventory levels effectively to ensure adequate stock of parts and supplies for timely completion of all scheduled repairs.
- Diagnosed engine, suspension, brake, transmission, and other vehicle issues using extensive training and diagnostic equipment.
- Performed maintenance on vehicle fuel systems for both diesel and unleaded fueled vehicles.
- Repaired broken or damaged wheels, brakes, suspension, and other undercarriage issues in high-stress environments and with minimal tools.
- Prepared vehicles for rigorous treatment by monitoring fluid levels and performing preventive maintenance.
- Reinforced armored vehicles and repaired battle-damaged armor, enhancing safety of occupants.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues, fostering teamwork, and celebrating each other''s successes.
- Troubleshot complex electrical systems to identify underlying issues accurately; performed necessary repairs or replacements to restore full functionality efficiently.
- Conducted detailed inspections during scheduled servicing appointments; identifying potential problems early on to prevent costly repairs down the line.
- Repaired and replaced worn and damaged components.
Gunner
US Army National Guard
04.2009 - 12.2009
- Identified parts and services to maintain [Amored vehicles] equipment and provided timely solutions to continue operations.
- Coordinated daily operations for team of 4 personnel and established goals for training programs.
- Driver and Gunner of lead gun truck doing convoys for a total of 21 misions.
- Improved unit readiness by participating in rigorous training exercises and simulations.
- Fostered a positive working environment by demonstrating respect, integrity, and camaraderie among fellow service members.
- Enhanced team efficiency by conducting thorough weapon maintenance and inventory management.
- Supported successful mission completion with accurate target identification and engagement.
- Aided in the transportation of essential equipment by operating heavy vehicles according to established safety procedures.
- Maintained high levels of physical fitness, meeting or exceeding all military standards and requirements.
- Provided effective communication during operations, maintaining clear lines of communication with command and fellow gunners.
- Ensured safety of personnel, consistently adhering to strict safety protocols during live-fire exercises.
- Operated advanced weapon systems proficiently, resulting in increased firepower capabilities for the unit.
- Served as a reliable member of a cohesive unit, fostering trust and camaraderie among team members.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Education
GED -
Hastings High School
Hastings, MN05-2007
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
Timeline
Service Writer
Tires Plus of Hastings Mn
10.2022 - 04.2024
Gunner
US Army National Guard
04.2009 - 12.2009
ALL WHEELD VEHICLE MECHANIC AND GUNNER OF MRAP
U.S. Army Active Duty
10.2007 - 12.2015
GED -
Hastings High School
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