Nathan Looman
Winona
Summary
Dedicated professional with strong problem-solving and communication skills. Experienced in exceeding customer expectations and efficiently managing inquiries in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Calibration Support
Fastenal
Winona
12.2023 - Current
- Assisted customers with requests and inquiries, enhancing their experience and satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Familiarized with Indy Soft calibration asset management system to improve support efficiency.
- Completed day-to-day duties accurately and efficiently.
- Shipped and received assets for customers with precision, ensuring timely delivery and quality care.
Front Desk Agent
Fleet Farm
Winona
08.2021 - 03.2023
- Greeted customers warmly and provided exceptional service at the front desk.
- Handled customer inquiries and returns, resolving issues with professionalism and efficiency.
- Resolved customer complaints with courtesy, enhancing customer satisfaction and loyalty.
- Assisted guests with information about store products, services, and promotions.
- Answered phones and responded to inquiries, ensuring timely communication and taking accurate messages.
- Processed payments accurately and efficiently.
Education
Associate of Applied Science - Business Management
Minnesota State College Southeast
Winona, MN08-2025
High School Diploma -
Winona Senior High School
Winona 06-2023
Skills
- Problem solving
- Customer service
- Time management
- Billing system navigation
- Problem-solving
- Dependable and responsible
- Verbal communication
Timeline
Calibration Support
Fastenal
12.2023 - Current
Front Desk Agent
Fleet Farm
08.2021 - 03.2023
Associate of Applied Science - Business Management
Minnesota State College Southeast
High School Diploma -
Winona Senior High School