Nathan Luong
Minneapolis
Summary
Dynamic customer-focused professional known for delivering high-touch service and effective problem resolution. Leveraged communication and project management skills to enhance customer satisfaction and drive revenue growth in various service roles.
Overview
3
3
years of professional experience
Work History
Community Assistant
The Link Minneapolis
Minneapolis
08.2025 - Current
- Welcomed prospective residents, conducted deep-dive needs assessments, and expertly matched their preferences with available floor plans and amenities, resulting in a consistent 70% lease closing rate.
- Maintained comprehensive, up-to-date knowledge of property features, community policies, local market trends, and competitor offerings to effectively overcome objections and sell the community's value.
- Provided high-touch, sincere customer service to diverse clientele, ensuring a welcoming environment and maintaining high tenant retention and satisfaction scores.
Valet Attendant
Hyatt Regency
Minneapolis
09.2024 - 08.2025
- Actively promoted premium parking tiers, VIP services, and overnight options to arriving guests, consistently maximizing daily drive-up revenue.
- Engaged with guests to assess their needs (e.g., event duration, convenience preferences), effectively matching them with the best parking package and increasing overall service utilization.
- Efficiently processed high volumes of cash, credit, and mobile transactions; maintained an accurate register bank and consistently met daily financial balancing goalsl
Restaurant Crew Member
Raising Cane's
Minneapolis
08.2023 - 09.2024
- Delivered fast, friendly, and accurate service to hundreds of customers daily in a high-volume, fast-paced environment, ensuring a positive guest experience under pressure.
- Coordinated with team members to ensure smooth service flow and effective problem-solving during peak hours, enhancing overall guest satisfaction.
- Unloaded freight shipments, rotated inventory using first-in, first-out (FIFO) methods, and monitored stock levels to minimize waste and maintain product availability.
Education
High School Diploma -
Blaine High School
Blaine06-2023
Computer Science
University of Minnesota
Minneapolis, MN06-2026
Skills
- Customer service
- Teamwork and collaboration
- Effective communication
- Verbal communication
- Project management
- Multi-tasking strength
- Microsoft Office
- Problem solving
- Data analysis
- Cash handling accuracy
- Communication skills
- Team collaboration
Timeline
Community Assistant
The Link Minneapolis
08.2025 - Current
Valet Attendant
Hyatt Regency
09.2024 - 08.2025
Restaurant Crew Member
Raising Cane's
08.2023 - 09.2024
High School Diploma -
Blaine High School
Computer Science
University of Minnesota