Nathan Root
Makinen
Summary
Proven leader with experience at JSJ Inc. (McDonald's), adept in decision-making and customer service focus. Excelled in mentoring and cash handling, enhancing team performance and customer satisfaction. Demonstrated ability to train and delegate, ensuring safety compliance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Shift Manager
JSJ Inc. (Mc Donald's)
10.2018 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Theatre Usher
Andover Theatre
10.2017 - 11.2018
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Education
High School Diploma -
Andover High School
Andover, MN06.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Accurate money handling
- Handling Customer Complaints
- Delegating Work
- Mentoring and Coaching
- Safety Compliance
- Flexible Schedule
Timeline
Shift Manager
JSJ Inc. (Mc Donald's)
10.2018 - 06.2024
Theatre Usher
Andover Theatre
10.2017 - 11.2018
High School Diploma -
Andover High School
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