Nathan Steinhauer
Easton
Summary
Customer Service professional that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Consolidated Communications
11.2018 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Production Machine Operator
Brakebush Brothers
01.2018 - 10.2018
- Operated machining equipment safely with team of operators.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Complied with company and OSHA safety rules and regulations.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Managed open and close of batch process from start to completion for batch tracking.
- Maintained quality of product by checking labels, packaging and other factors.
- Collected batch samples of product for quality control.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Manufacturer
Nortech Systems Inc
01.2017 - 12.2017
- Special Needs Transportation Palmer Bus Service
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Worked with raw materials to develop complete and commercially viable products.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Reviewed production schedules and streamlined processes.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Special Needs Bus Driver
Palmer Bus Service
01.2014 - 12.2016
- Drove bus along assigned route, picking up students.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Created and enforced bus rules and kept expectations posted.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Supervised students during loading, unloading and on bus.
- Assisted in loading and unloading students and belongings.
- Attended pre-trip meetings to support safe transport of students.
- Executed proper and timely loading and unloading of passengers.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Worked closely with school administration and transportation to maintain smooth operations.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Electrical Systems Specialist
United States Air Force
09.2007 - 09.2013
- Collaborated with vendors, contractors, team members and other departments to complete efficient work.
- Worked with facility personnel to identify and administer electrical system upgrades while maintaining needed material and equipment.
- Adhered to established operational and safety procedures in all actions.
- Troubleshot and repaired problems with components of energized and de-energized electrical distribution systems.
- Developed and implemented improved maintenance and repair procedures to strengthen system operation and increase performance.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Diploma -
United South Central High School
Wells, MN06-2007
Skills
- Customer service
- Account management
- Punctuality and reliability
- Building rapport
- Script adherence
- Task prioritization
- Tracking complaints
- Prioritization
- Credit adjustments
- Professional telephone demeanor
- Computer proficiency
- Adaptability and flexibility
- Product promotion
- Client relations
- Call center experience
- Follow-up skills
- Relationship building
- Dispute resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Consolidated Communications
11.2018 - Current
Production Machine Operator
Brakebush Brothers
01.2018 - 10.2018
Manufacturer
Nortech Systems Inc
01.2017 - 12.2017
Special Needs Bus Driver
Palmer Bus Service
01.2014 - 12.2016
Electrical Systems Specialist
United States Air Force
09.2007 - 09.2013
Diploma -
United South Central High School