Nathan Westergreen
Saint Paul
Summary
Seasoned professional known for strong leadership and effective conflict resolution skills. Proven track record of overseeing project execution and optimizing resource allocation to deliver on-time results and high customer satisfaction.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Owner
Homeguard Roofing And Siding Inc
Maplewood
01.2018 - Current
- Managed daily operations of business, including hiring and training staff.
- Managed daily operations of roofing and siding projects.
- Oversaw budgeting and financial management.
- Oversaw project budgets and resource allocation.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Coordinated schedules for multiple ongoing projects effectively.
- Conducted regular site inspections to maintain standards.
- Implemented quality control measures for installation processes.
- Negotiated optimal pricing with vendors, improving profit margin.
- Resolved customer concerns to ensure satisfaction with services.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strong relationships with clients and vendors.
- Developed strategies that enhanced customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Promoted services on social media to enhance brand visibility and customer engagement.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed policies and procedures for the organization.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
Owner
Hometown Restoration
Schaumburg
01.2004 - 12.2019
- Managed daily operations of roofing and siding projects.
- Oversaw project budgets and resource allocation efficiently.
- Developed strong relationships with clients and vendors.
- Implemented quality control measures for installation processes.
- Coordinated schedules for multiple ongoing projects effectively.
- Resolved customer concerns to ensure satisfaction with services.
- Conducted regular site inspections to maintain standards.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Promoted business on social media platforms.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored progress by establishing plans, budgets and measuring results.
Car Salesperson
Various
Various
01.1986 - 12.2001
- Assisted customers in selecting vehicles based on individual needs.
- Conducted test drives to showcase vehicle features and performance.
- Collaborated with finance team to discuss financing options and paperwork.
- Maintained product knowledge on various vehicle models and promotions.
- Built relationships with customers to encourage repeat business and referrals.
- Addressed customer inquiries and resolved issues regarding vehicle purchases.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Greeted customers and provided product information.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Maintained customer satisfaction by providing prompt, reliable service.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Followed up with customers to build long-term relationships and successful referrals.
- Educated customers about sales processes, warranty requirements and service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Scheduled automotive deliveries with vendors and customers.
- Ensured purchased vehicles were in optimal condition before delivery. at delivery time for damage and completed remaining preparations.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
Stillwater Senior High School
Stillwater, MN06-1985
Skills
- Project management
- Project scheduling
- Project estimating
- Operations management
- Operations oversight
- Process optimization
- Cash flow optimization
- Cost reduction
- Sales management
- Sales strategy
- Sales leadership
- Profit and loss
- Vendor negotiation
- Contract negotiation expertise
- Contract negotiation
- Regulatory compliance
- Compliance assurance
- Industry regulations
- Business management
- Small business operations
- Business launch
- Crisis response
- Consulting
- Talent development
- Staff hiring
- Staff management
- Team oversight
- Team leadership
- Effective communication
- Relationship building
- Client relationship management
- Client service
- Customer relations
- Customer service
- Conflict resolution
- Service quality assurance
- Quality control
- Problem solving
- Marketing strategies
- Operations management
- Cost reduction
Certification
- Licensed Building Contractor #739190 issued by state of Minnesota
- GAF Factory Certified Roofing Contractor - GAF Materials Corp
- VSI Certified Installer - Vinyl Siding Institute
- EPA Lead Certified Firm and Renovator - EPA
- Xactimate Certified Estimator - Xactware
- HAAG Certified Residential Roofing Inspector - HAAG Engineering
Timeline
Owner
Homeguard Roofing And Siding Inc
01.2018 - Current
Owner
Hometown Restoration
01.2004 - 12.2019
Car Salesperson
Various
01.1986 - 12.2001
High School Diploma -
Stillwater Senior High School