Nathaniel Santos
Maplewood
Summary
Dynamic leader with extensive experience at Auto Approve, adept in operations management and staff supervision. Excelled in enhancing team performance and customer satisfaction through innovative workflow optimization and effective communication. Proven track record in compliance management and technology utilization, achieving significant operational improvements.
Overview
11
11
years of professional experience
Work History
Titles Operations Supervisor
Auto Approve
06.2023 - 08.2024
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Team Lead
Auto Approve
06.2022 - 06.2023
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Title Specialist
Auto Approve
11.2020 - 06.2022
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Minimized risk exposure by diligently assessing potential fraud risks associated with complex transactions.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
Counter Lead
License Bureau Inc
02.2014 - 11.2020
- Assisted customers in processing their motor vehicle registration renewals, motor vehicle title transfers, and drivers license renewals.
- Guided customers through complex transactions and unique motor vehicle titling situations.
- Ensured compliance with MN DVS processes and regulations.
- Trained in, and used all MN DVS motor vehicle and driver's license computer systems (MNLARS, FAST DS, and MNDRIVE).
Education
High School Diploma -
Humboldt Senior High School
Saint Paul, MNSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Production
- Workflow optimization
- Compliance management
- Delegation
- KPI tracking
- Technology
- Employee engagement
Accomplishments
- Supervised team of 12 staff members.
- Reduced titles backlog in Auto Approve's portfolio from 1500 outstanding titles to 450.
- Collaborated with team of 6 in the development of a new titles system for Auto Approve called TitlesEngine.
Languages
Spanish
Native or Bilingual
Timeline
Titles Operations Supervisor
Auto Approve
06.2023 - 08.2024
Team Lead
Auto Approve
06.2022 - 06.2023
Title Specialist
Auto Approve
11.2020 - 06.2022
Counter Lead
License Bureau Inc
02.2014 - 11.2020
High School Diploma -
Humboldt Senior High School
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