Neal Peacock

• Helped clients integrate new tax software with accounting software.
• Developed and maintained professional relationships with clients to encourage repeat business and referrals.
• Provided exceptional customer service, addressing client concerns and questions promptly.
• Helped clients with any tax filing questions and filing of taxes

• Traced missing material and shipments through vendor and customer communications.
• Processed returns to vendors and maintained accurate records of all returned items.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

• Participated in meetings with management teams regarding departmental goals and objectives.
• Answered patron questions about gaming machine functionality and explained how to properly use devices.

Performed routine maintenance checks on equipment used by dealers according to casino regulation.

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
• Generated reports regarding guest feedback, sales figures, occupancy rates.