Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neo Cox

Rochester

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education

Work History

Shift Manager

Caribou Coffee
Rochester
04.2024 - 07.2025
  • Led a team of XX employees, providing guidance and support to ensure efficient operations
  • Developed and implemented strategies to improve productivity and streamline processes
  • Maintained high standards of quality control to ensure customer satisfaction
  • Resolved customer complaints or issues promptly while maintaining a positive brand image

Shift Lead

Scooters
Rochester
03.2023 - 04.2024
  • Supervised team during busy shifts to maintain service quality.
  • Trained new employees on company policies and procedures.
  • Make coffees for customers

Count and close drawers at the end of my shift

Coffee Depot

N/A
Clovis
02.2022 - 04.2022

Education

Connections Academy
Carlsbad, NM

Skills

  • Team leadership
  • Operational management
  • Quality control
  • Productivity improvement
  • Customer conflict resolution
  • Employee training
  • Problem solving
  • Time management
  • Critical thinking
  • Floor plan organization

Languages

Spanish
Limited

Timeline

Shift Manager

Caribou Coffee
04.2024 - 07.2025

Shift Lead

Scooters
03.2023 - 04.2024

Coffee Depot

N/A
02.2022 - 04.2022

Connections Academy
Neo Cox