Nereida Pena
Saint Paul
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Flooring Expo By Carpet King
08.2021 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Sales Associate
Von Maur
09.2019 - 08.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed Juniors Department For about 6 Months. Had 3 Sales Associate Within The Department. Trained And Made Sure The Department Was Maintained Clean Through Out the day.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Business Transfer Pathway AS - Business Administration And Management
Saint Paul College
Saint Paul, MN05.2021
Business Certificate - Business Administration And Management
Saint Paul College
Saint Paul, MN05.2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Flooring Expo By Carpet King
08.2021 - 02.2024
Sales Associate
Von Maur
09.2019 - 08.2021
Business Transfer Pathway AS - Business Administration And Management
Saint Paul College
Business Certificate - Business Administration And Management
Saint Paul College
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