Nevaeh Priest
Chaska
Summary
Dynamic and results-oriented professional with a proven track record at Target, where I excelled in customer service and complaint resolution. Skilled in call handling and providing emotional support, I led initiatives that significantly enhanced service delivery. My innovative approach and leadership skills have consistently improved team productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
Chaska
10.2021 - 02.2025
- Answered customer inquiries via phone and email, providing information on products and services.
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Provided training support for new staff members on company policies and procedures related to service delivery.
- Ensured all service requests were completed within established timelines while meeting quality standards.
- Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
- Developed grant proposals, securing funding for new and ongoing advocacy initiatives.
- Assisted customers in resolving service issues by troubleshooting technical problems.
- Provided advice to customers on product features, benefits and usage.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Aide
Valley View Health Care Center
Jordan
09.2024 - 11.2024
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted clients with proper exercises and rehabilitation.
- Documented patient status and reported changes in care needs.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted clients with bathing, dressing and incontinence care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Helped client with medication self-administration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education
High School Diploma -
Integrated Arts Academy
Chaska, MN06-2023
Skills
- Call handling
- Innovative
- Assertiveness
- Customer service background
- Complaint handling
- Leadership
- Medication organization
- Behavioral support
- Light housekeeping
- Medical charting
- Emotional support
- Social interaction facilitation
Timeline
Home Health Aide
Valley View Health Care Center
09.2024 - 11.2024
Service Advocate
Target
10.2021 - 02.2025
High School Diploma -
Integrated Arts Academy